SimplyInsured - Richmond, California

Spencer Jones

This is an awful experience. I don't understand it either. They used to be good to work with, but I can't get anyone to help me with a plan they promised to start on 9/1. I called multiple times to confirm it and here we are with no plan. The customer service agent says they can't help with new plan setup. I emailed or called everyone I could. It leaves you in a really bad spot if you have suggested this to your payroll clients.

SimplyInsured, your customers rely on you to keep your commitments. It's very tramautic to be without health insurance. If you can't follow through on your promises, you need to pause new applications and get your house in order. Hopefully someone will end up helping myself or the customer and I can update this.

Alana Isaacs

Worst company I have ever worked with. Took 3 months to get insurance and then they told me that it was active June 1st but then charged me for prior months and after 2 months still no refund. Their support team is awful and lazy. Claims its the carriers fault but when dealing with them since April, its definitely them. Expect that they never follow up on their continued mess ups. I had to include my payroll company in communication due to lack of effort on their end. I wouldn't partner with them if you are a payroll company.

Rose Fairbairn

Absolutely terrible and incompetent! Our health insurance policy was not renewed and had been terminated for over 2 months. We didnt find out until employees tried using their health insurance card and were told it was inactive. Simply insured continued taking employee and employer contributions during this time and showed our health plan as active in their system. They confirmed active coverage over a month after our policy had been terminated, and offered to add a new hire to our terminated plan 2 months after it was terminated.

When we contacted them, we were told someone else handles this. Then we would speak to that “someone else” and they would tell us that the person we originally spoke to handles it. This company is a hot mess. We were then notified by Quickbooks that Quickbooks was ending their partnership with SimplyInsured. Don’t waste your time!

Chad Delamere

This company is a scam. I paid for insurance from the 1st-20th just to find out this company didn't do their job and obtain insurance but was happy to take payments weekly for said insurance. If it wasn't for me calling in to verify why I was being told by healthcare workers I was not found in insurance systems did they finally look into it.

Kiri Monks

I have never witnessed this level of blatant incompetency in a company before. Their system is unreliable and caused a huge issue for one of employees, and then refused to take responsibility to remedy the problem. Franchelle was assigned our issue, and she has ignored my emails and refused to return my calls. I am honestly floored by how poor their customer service is, and after reading previous reviews, I'm shocked that Franchelle is still employed. Avoid the headache and do not use this company.

Kalym Haechten

Cannot get anyone to call me back. My renewal was processed wrong and it seems they have zero urgency to get it fixed. Matt the supervisor has not given me a call back after several phone calls. I have spoken to no less than 5 different people at SimplyInsured and they all say a manager has it and will give me a call back. I have also emailed in an attempt to get more communication and still no responses. This is completely unacceptable especially when dealing with peoples health care. The only reason why I have to use them is because they are integrated into my payroll system.

Ryan Seeley

AVOID AT ALL COSTS!

They were my business' insurance broker for several years and it's been CONSTANT issues each year.

They have stolen over $10,000 in premiums paid for by my company and employees that they did not deliver on, continued charging for terminated employees long after policy end date (over a year after termination) they have ZERO communication to our providers each enrollment, and even after simply insured admitted fault on their end they're impossible to respond about reimbursement for bad faith. Even my lawyer can't get them to respond.

Taking this to court.

A Bee

Do not trust Simply Insured with your and your team's health insurance. They do not take this responsibility seriously. Believe the negative reviews.

Update 6/24: Simply Insured is still causing me problems months after my initial review. This company is predatory and a scam.