Stepco Insurance - Los Angeles, California

Overview of Stepco Insurance

Stepco Insurance, located at 4484 Wilshire Blvd, Los Angeles, CA 90010, United States, stands out as a reputable insurance agency. With a phone number 323-938-3721 and an online presence through Mercury Insurance's website, Stepco Insurance offers a blend of traditional and modern insurance services. The agency is particularly notable for its wheelchair-accessible car park and entrance, ensuring that accessibility is a priority for all clients.

Key Features and Services

As an insurance agency, Stepco Insurance specializes in providing comprehensive coverage options tailored to meet the diverse needs of its clients. Despite the mixed reviews from customers, the agency has garnered a decent average opinion rating of 4 out of 5 stars on Google My Business. This suggests that while there may be room for improvement in certain aspects of customer service, the overall experience at Stepco Insurance is generally positive.

The agency boasts a dedicated staff, exemplified by Todd, who is highly recommended for his helpfulness and willingness to assist. Even when Todd didn't lead to a policy sale, his assistance was valued by the customer. It's clear that Stepco Insurance values relationships and is committed to helping clients understand their policy options thoroughly.

Location and Accessibility

Located in the bustling city of Los Angeles, Stepco Insurance is conveniently situated in a wheelchair-accessible location, making it easy for clients with mobility needs to visit. This consideration for accessibility reflects the agency's commitment to serving a broad clientele.

Customer Reviews and Opinions

Customer feedback has been a mixed bag, with some praising the personalized service and others noting areas for improvement. The variety in reviews suggests that while Stepco Insurance has moments of exceptional service, there might be inconsistencies in the customer experience. This is something potential clients should consider when assessing whether this agency is right for their insurance needs.

Recommendation

For individuals seeking reliable insurance coverage, Stepco Insurance presents a viable option, especially for those in the Los Angeles area. Despite the varying opinions, the agency's accessibility and the helpfulness of staff members like Todd are notable positives. To get a firsthand experience, potential clients are encouraged to visit the agency in person or contact them through their website at Mercury Insurance's website. Whether you're looking to renew your policy or explore new coverage options, Stepco Insurance is worth a visit, especially if you appreciate a balanced approach to customer service and insurance expertise. Remember, a little care in choosing your insurance provider can make a significant difference in your peace of mind and financial security.

👍 Reviews of Stepco Insurance

Jay R.

3/5

Be careful who you speak to at this agency. Todd is VERY helpful. Laura is not.

Davis R.

5/5

I spoke with Laura about my options as I was approaching a policy renewal for my car insurance. She was incredibly nice and helpful, and took time out of her day to answer all of my questions and explain everything about my policy options. Even though she did not end up selling me a policy, I hope to work with Stepco in the future for my next policy.

The A.

5/5

Honestly, I had a challenging situation with my previous insurance policy at State farm. Long story short I spoke with Todd over at Stepco and this man worked a miracle. Not only did he alleviate my stress with his kind and professional demeanor, but he also explained what was going on with my policies. I'm not here to bash any company, but my situation with state farm was not what I wanted to continue and Todd helped me transfer over. I am saving more money per month on my insurance and I am extremely pleased with the service I received from Todd. With the world becoming less and less friendly, it's a shame how shocking it is to come across someone who is genuinely kind and to top it off, extremely professional!

Highly recommend if you have insurance inquiries and want to hear the real deal from a neutral perspective, ask for Todd D. I'd write more but, I don't even know the guy lol. Awesome experience

Toni B.

5/5

If you’ve never had a proper insurance agency, then it’s time you had one. A real person who knows the business and understands your needs. I’ve been working with this small business for 30 years and couldn’t be happier with the service and the experience.

Christopher S.

1/5

Terrible follow-up. Inaccurate event recordings. Took months to report back.

GVF C.

5/5

Steve has handled my insurance for 25 years. Always honest and knowledgeable about my policy.

Jaime R.

5/5

I have been with this broker since 1998. Workets are very helpfull.

Robert P.

5/5

I had a problem with a claim that the staff worked actively to solve for me, high fives on customer service. Thanks guys