AAA Anaheim Insurance and Member Services - Anaheim, California

mengmei chen

Please give me a solution. Last Friday, my daughter and I were hit and run, but the police car helped me find the information of the offender. I have been trying to contact Alexa, the adjuster of insurance AAA, who is extremely unfriendly and overhanded, contemptuous of the law, and racist. I still went to the body shop designated by AAA to do inspect as required, and the estimate was 2,458 $, but I was told that this was a preliminary assessment, because two panels need to be changed, and the specific cost should be determined by the actual production. Today at the end of the workday adjuster called, she told me her compensation plan: repair fee: 2458$(appraisal fee); Rental fee: up to 24 days, in the same class, 40.09$/ day, a total of 1154$, and daughter's car seat 25$. The total was about $3,700. I told her that I did not accept the plan, but she was rude and rude and told me that she had dealt with it for me, and I could either accept or go on my own insurance. I'm not responsible. The parking lot got hit. Why should I use my own insurance? I told her my demands: 1. I want to go to a body shop that I think is slightly professional, such as calibercollision, for repair, and they will pay the final cost to the repair shop; 2. 2. The rental fee is determined by the final number of days, not by her mandate
24 days; 3, the safety seat to compensate the same, not 25$;
4, to compensate my car depreciation expenses; But she did not listen to my advice, and sent me a text message, and specifically chose the time she will take the next day off; Now I don't know how to deal with it, I hope you can give me some advice, thank you very much!

Sandy Cline

I usually have awesome service always!!!!

However, there is one agent who fights with me over my personal info every time and has locked me out of my app that I just started to see my address and change my address on my app. She's very rude and aggressive and misrepresents my info. Not sure why. Something feels very illegal about it to me.
All other interactions with other agents have been wonderful as usual.
If you could help me to overcome her locking me out of my address change on my app on my phone, I would be very happy with that. Thanks very much. I did not get her name, but I know her aggressive and angry voice very well. Scary and angry woman that seems to have a personal problem with my address and the app. She said I could cancel my policy with Automobile Club if I have problem with her. I will check around her before I do that. It seems simple to me. Thank you for your assistance on this matter.

Grant Wilson

Wish I could give a 0. Cancelled our home insurance within the first month then raised our auto. Gave us a hassle when cancelling after they already cancelled on us. Information was poor. Do not recommend.

Derar Alkouri

Erin Lee in travel is a life saver, I had last minute travel changes so she went to work, she did not quit or complain she just went to work and made changes happen with minor cost. She changed my flights, my booking rooms took her two days to make it happen. Erin is amazing she did the changes with smile, kept me informed though out the process. Joseph Rojas did my original booking and he also was great.very helpful staff we are happy to be a part of AAA family
Thank you Erin And Joseph.

Rose Langie

My recent experience at AAA on 2/22/24 left much to be desired, primarily due to the poor customer service provided by the female front desk staff member with long red hair. Accompanied by a senior woman using a walker to obtain a handicap sign, we were met with a disappointing lack of empathy and professionalism.

The front desk staff's demeanor conveyed an attitude of inconvenience rather than willingness to assist. When seeking guidance on completing the required form, we were met with a dismissive response. The staff member handed back the doctor's form with a remark implying incompetence, stating “fill out the form and try not to make any mistakes."

This encounter highlights a need for better training of AAA staff to ensure they can effectively serve all customers, regardless of age or ability. Professional language and a compassionate approach are fundamental aspects of customer service, both of which were sorely lacking in this instance.

I strongly recommend that AAA invests in comprehensive training programs to enhance the skills and attitudes of its staff members, fostering a culture of respect and support for all patrons.

joRnS henderson Google Maps Guide

Incrediblely Helpful... Exceeded Expectations!
Had instant 1 on 1 extraordinary customer service...that was before they even asked if we were members.

Had answers and the forms to literally every question. Even explained process on several complex DMV issues as well.

Travel planning is so much better when time is maximized due to the effectiveness of the free logistics support.

Also very Handi-Capaple friendly staff & location is large and interior layout is open & easy to navigate.

Lots of parking

Highly Recommend
bSafebHappybWell ?

Daniel Thurber

People ask me why I have been a member of AAA for over 25 years! I tell them the service and the options available to motorists is worth the investment. An example was recently I had my car stolen and after recovery I needed new plates. After multiple times traversing the DMV website for answers, I called this office and was told they could replace my old plates quickly and easily. I arrived at their office around noon, was greeted with a smile and was instructed to fill out a form for the new plates. In the middle of filling out the form I was called to a window and greeted with a smile and “How can I help you?” I explained the problem and immediately he started the process of issuing a new set of plates for my care. Everybody at this location is awesome and I have never experienced a bad situation when I go to any AAA office. Invest in AAA. You will not regret it!

M L

The sign outside says “EZ DMV”. And it’s damn accurate.

I walk in, get stuff done, and walk out in less than 5 minutes. Lots of parking, friendly staff, and the lady who helped me today was the Region 2 champion (employee of the year) — who had a trophy to prove it.

God bless America and God bless AAA.