Shipsurance Shipping Insurance - Woodland Hills, California

Mike K.

They will not pay out. Just a heads up.

They take forever to respond. They will delay. They will ask for unnecessary paperwork. They will just keep kicking the can down the road and in the meantime your customer has already gotten their money back from eBay or filed a chargeback with their credit card company and has no desire to cooperate with any investigation. And that's when they'll deny you by saying their terms require you to cooperate with any investigation.

This is either due to incompetence or it's intentional so they don't have to pay out. Either way, you're not getting your money.

We filed a claim with UPS to get our postage returned. It took them less than a week to determine the package wasn't delivered. Shipsurance is going on 2 months and still is asking for additional paperwork. Save yourself the hassle. Don't deal with garbage companies like this. For that matter, skip Pirate Ship too because they're selling you this worthless product.

Max K.

DO NOT USE IT.

I paid to them for about ~100 packages shipped through UPS, until I finally needed to make a claim. The package was insured for $1000 (an expensive piece of art).

Shipsurance asked me to provide 11(!!) documents. From me, from Shopify, from the client, plus several photos.

I did all of that, then they asked me to provide 7 more documents. Some of the docs the requested for the duplicate info I already provided.

Some documents required 2 appraisals of the damage (the photos clearly showed a broken wooden frame). Who is going to provide you appraisal of the damage, for free? Isn't what the photos are for? a frame broken right in the middle should be enough, plus the amount the customer paid for it, plus their signature stating the item was damaged and that's why they're returning it.

I just tried to call them, and after less than a minute they simply hung up on me. My second call went into the voicemail.

So, do NOT use them. You'll be wasting your money like i did.

Bobby H.

I shipped my package via UPS through Pirateship, with insurance provided by Shipsurance (purchased through Pirateship as well).

I have tracking information where UPS has clearly stated that they damaged the box and lost all of the contents. With that said, I have spent the past month now trying to get reimbursed for my damaged package.

Shipsurance is being a total hassle over this, wanting proof that my customer paid for the product, and even after providing this information, now wanting proof that I actually deposited my customer's check. This is absolute absurd.

The facts are simple:
1) I paid to have the package insured
2) It does not matter whether I was shipping to a paying customer, or a non-paying person... I paid for this package to be insured.
3) It does not matter whether my customer paid, when my customer paid, when I deposited my customer's payment... I paid for this package to be insured.

The resolution is simple:
1) I shipped a package, and paid to have it insured
2) UPS admitted they damaged the package
3) I expect to be reimbursed for the cost of the package without being harassed about it

Simply put, Shipsurance wants to collect money for supposedly insurance shipments but does not want to pay out when there is a claim.

EDIT: In response to their reply... looking for my customer's payment, or bank records showing that I deposited it, does not verify the value of the shipment. What DOES show the value of the shipment, however, is 1) the amount of money I insured the package for 2) the invoice that I sent my customer (which I sent to you a month ago)

Leah A.

DO NOT RECOMMEND

We’ve been using this insurance company through Pirate Ship for over a year, shipping 10 to 20 packages daily. Unfortunately, our experience with their claims process has been extremely frustrating. Despite UPS confirming that a package is lost, we’ve had to jump through countless hoops to get a claim processed, including having clients sign affidavits and responding to new requests every day latest: a photo of the mail in which the signed copy came from which they conveniently ask for after we receive the affidavit. We now have to scrummage thru the garbage can to find this. This company is not legitimate and everything is a catch 22. It seems they don’t want to pay out. Most insurance claims are a form filled out and submit. This one requests new info daily.

The claim has been an exhausting process, far more complicated than any other insurance company we've worked with. The overhead and time wasted make this service not worth it. We cannot recommend this insurance provider.

Ashton C.

DO NOT recommend, use ROUTE Package Protection! ROUTE provides EXCELLENT customer service, and go above and beyond to help with the claims process! ROUTE does the jumping through the hoops for their customers, unlike Shipsurance. Used Shipsurance for years (much experience with them), and they pick and choose what kind of information they want for each claim, there is no across the board universal requirements. They will find ANY WAY to get out of paying. Ponzi. And I know I'm not the only who would think such of Shipsurance. Contact ROUTE! Best customer service! We've switched and been using ROUTE for about 3 years now, NO ISSUES!!! BREEZE TO WORK WITH!!! Occasionally we'll insure with Shipsurance, and of course, it is an issue when we have an issue.

Wendy C.

We ship tons of packages every month, and sometimes they do get damaged or go missing, so we have been thrilled to have the support and security of Shipsurance Shipping Insurance! Their team is fast and efficient...easy to file claims and get paid!!

Bebe M.

This has been a game changer for my business. I have used other shipping insurance companies that did not make the process as easy to start or review updates. Everything is seamless, customer service is always available and they provide a valuable service that keeps my customers happy.

Abdul K.

Recently had a package have missing items and damage to the remaining items that stayed in the box from UPS with a label I bought through Pirateship. The claim from pirateship and shipsurance was a seamless process and I was paid out within 2 weeks from opening the claim. I highly recommend getting shipsurance. Thanks for helping me recover from UPS mishap, that's what insurance is for!