Russell-Eaton Agency: Allstate Insurance - McCalla, Alabama

Russell-Eaton Agency: Allstate Insurance is a well-established insurance agency located in McCalla, Alabama. The agency offers a wide range of insurance services, including car and motor insurance, home insurance, life insurance, and motorcycle insurance. They also provide tenant's insurance for those who need it.

The agency is situated at Address: 4770 Eastern Valley Rd Ste 109, McCalla, AL 35111, United States. You can easily reach them by phone at Phone: 2054777785. Their website, Website: agents.allstate.com, provides helpful information about their services and offerings.

Russell-Eaton Agency has several unique features that make it an excellent choice for those looking for insurance services. For instance, they offer online appointments for those who prefer to schedule their visits remotely. They also have on-site services for those who prefer to visit their office in person. Moreover, the agency provides language assistance for non-English speakers, making it easier for them to understand and choose the right insurance policy.

The agency's office is wheelchair-accessible, making it easy for people with mobility issues to visit and access their services. Additionally, they have a wheelchair-accessible car park, ensuring that everyone can park their vehicles safely and conveniently.

According to Google My Business, Russell-Eaton Agency has received 15 reviews with an average rating of 4.4/5 stars. This is a testament to the agency's commitment to providing excellent customer service and quality insurance products.

Reviews of Russell-Eaton Agency: Allstate Insurance

Amy Postell

1/5

Very rude man .. I'm hoping not the man in charge of this place....if so, what a joke. It is our right to add or cancel or change to whatever insurance company you want. Refused to cancel my policy without getting my information from my new ID card with new company which I do not have to share.
My new company is already sending cancelation request but I also wanted to call to request cancelation. This person is very rude and hostile and refused to cancel. Glad I've seen the true colors of this agency.

Jeff Drake

5/5

Too bad the highest rating you can give is 5 stars; I would give them 10. I came to this agency in response to their mail-out which suggested that I could save about $700/year on my homeowner's insurance by switching to them. At first I thought, sure.. just something to get my attention and get me to call or come see them and then they'll give me the real rate after I'm in their clutches. I couldn't have been more wrong. I walked into this office one afternoon to check it out. The agent I was paired up with, Alyson Usher, worked up a quote for me in minutes, and the $700/year savings was actually true, in accordance with their advertisement. I have another house, insured by another competitor. While we were at it, I had Alyson to give me a rate on it as well, and it turned out to be roughly half of what I had been paying, and yes, for the same amount of coverage. Finally, we examined my automobile rates and found significant savings there too. Alyson was so thorough and found numerous discounts for which I qualified. Alyson also made many followup calls and texts to give me more information and answer my numerous questions. She's the real deal as far as I'm concerned! I came real close to throwing their mail-out in the trash, dismissing it as another deceptive ad. WHEW !! So glad I didn't

Mike Collins

1/5

I became a customer after my agent retired and sold his business. The overall experience and transition has been pretty poor. The lady I dealt with for the last 15-18 years left, the automated phone system is AWFUL!! Nikki has been kind and helpful when you can finally get her after screaming at the phone system! The other people I have talked with are for the most part rude, pushy, and not very helpful used car sales vibe. I will be looking at other options for insurance in the very near future after all of these years with Allstate. The changes have not been for the better, I feel like when I am paying a lot money for product/service you should be appreciated as a customer and they act like they are doing you a favor when they answer the phone!

Alyson Usher

5/5

I worked with one of the most informed agents I have ever come across. She was attentive to my needs and really listened to all my questions and concerns.She built a policy the fit my budget and that protected me fully. I would recommend to call Alyson Usher if you need an agent who knows what she is doing.

Tealacy Mitchell

5/5

LaQuesha Williams is always a pleasure to work with. She reviewed my policy, added additional coverage, and saved me a pretty penny. She’s always a phone call or email away to assist with my needs.

Marerell Moore

5/5

I've worked with Laquesha Williams on several quotes for home, auto, and atv. I usually get a prompt response and a follow-up to ensure my needs were taken care of. An informative agent with a good company.

Crystal Woodard

5/5

I have always received the best customer service from this office! Anytime I call, I’m greeted by the ladies and they go above and beyond to help me find the best deal for my insurance needs! I definitely recommend this office for all of your insurance needs! You will not be disappointed!

katrice McGrew

5/5

I worked with LaQuesha Harris on adding to my policy, she looked at my current policy and found a new discount…loved the customer service I received!!!!