Acrisure Kennewick, WA (Shepard & Shepard) - Kennewick, Washington

Acrisure Kennewick, WA (Shepard & Shepard) is a reputable insurance agency located at 8524 W Gage Blvd #A-170, Kennewick, WA 99336. The agency can be contacted via phone at 855-396-0488 or through their website at acrisure.com. This agency specializes in providing comprehensive insurance services to its clients.

One of the key features of Acrisure Kennewick, WA (Shepard & Shepard) is their commitment to customer satisfaction. The agency offers online appointments and onsite services, ensuring that clients can easily access their desired services. Additionally, the location boasts a wheelchair accessible entrance and parking lot, making it convenient for individuals with disabilities. The agency is also known for its inclusive environment, being both LGBTQ+ friendly and a transgender safe space.

With an impressive 481 reviews on Google My Business, Acrisure Kennewick, WA (Shepard & Shepard) has gained a strong reputation within the community. The average opinion rating for this insurance agency is 4.9/5, which speaks volumes about their dedication to quality service and client satisfaction.

👍 Reviews of Acrisure Kennewick, WA (Shepard & Shepard)

Graeme P.

2/5

After Shepard & Shepard (who were great) were taken over by Acrisure they culled their decent staff and quit the garage insurance business with literally no notice leaving their dealers scrambling to find new insurance.

darren R.

1/5

Would not recommend this company. I've been with this company for 15 years. Recently the service has been terrible. My rep didn't return calls or emails until months ago. During that call she informed me that they were having a lot of problems with payments and insurance. Because of that, I cancelled one of my policies for a commercial property that I got a better quote on. 10 days ago I called back because another policy of mine was coming due and I wanted to make sure there were no issues. I was told that my policy had been cancelled months ago. I explained that was not the case and sent over documentation to Amanda who I was dealing with because my agent was gone. Her last email to me on the 31st of July was she would look into this and get back to me the next day. That never happened and about a week later I received my bill for this property. Funny thing is, it wasn't cancelled.
Because the service and trust factor with this company is gone I moved all my policies. When they had issues months ago all of their customers should have been notified and made sure their affairs were in order. That didn't happen nor was I ever called back to be told they were wrong and my policy was in effect.

Leah A. J.

5/5

Shepard and Shepard Insurance Solutions earned 5 stars out of 5 for their overall performance with us. Jamie Cherry deserves 10 out of 5 stars! In all of our dealing with the company we have found them to be an efficient and courteous agency. All of the team there is good. Jamie Cherry was always able to listen and quickly identify our needs for and explain the benefits of each product, then get us signed up quickly. Not to mention, they saved us a lot of money!

Gary K.

5/5

I've never had such an amazing experience as I did with Joanna! She is phenomenal!!! I would recommend their services to anyone. Fast, friendly and efficient! We wont be going anywhere else, hands down the BEST

DJ A.

5/5

After years of being with an insurer through the same broker I got tired of the lack of communication and the constant price increases even though I never made any claims or had cost them in any way. I was referred to Shepard & Shepard through dealer association. First spoke with Venice then Jamie. Both took time to ask about my needs, got me better coverage for less cost! They are proactive on renewal too, instead of me having to contact them. Thanks.

Lisa L.

5/5

Wonderful one on one customer service. Venice and Jamie are always available to assist and answer any questions we have when protecting our business. Strongly recommend Shepard & Shepard for your insurance needs. They are extremely knowledgeable, professional and experienced. Will not go anywhere else.

1050 A. S.

5/5

amzing customer service, a pleasure to work with, Venice is amazing, quick service with a great followup. took me a bit to get ready but a quote and policy were very quick

Miguel E.

5/5

James has been so great, so patient, and so informative. I never understood the benefits of having an insurance agent until I interacted with him through Shepard & Shepard Agency. Not only has he saved me money, he's been an advocate and friendly voice when things have gotten complicated. THANK YOU!!!