AAA Denver Cherry Creek - Denver, Colorado

Rich C.

One star is generous. I was left stranded despite having a membership, all because I accidentally had my wife’s card instead of mine. Same account, yet they refused to help. It’s clear they’re more focused on collecting dues than actually supporting their customers.

W S.

Was ready to move all of my insurance (auto/home/renters/umbrella/personal prop) to AAA, but when asking some final questions and getting quotes for certain changes, the agent seemed put-off. What, if anything, are the agents there for but to answer questions about AAA policies and processes? Even to better understand the fees that are charged when making payments that took prying to even get an answer to. Yes, you have to pay to pay.

You may have better success at other branches/agents, but I am giving my business to another company that has people in place that can answer questions about their policies without getting annoyed. Just think what it would be like after you moved your policies! No thank you.

Toni K.

Called AAA for a tow. Car stuck in garage. They took info. Got a text stating request as received . I added more info to ask can you do this. No reply. They sent out a small truck to unlock. Nope. Then they had a contractor tow company call and he argued with me and said he would have to drag the car out. Nope. I am not reviewing the DTC location but AAA one calls for the 800 number. Worst customer service. I would NOT recommend AAA if you need a tow. Ugh. And THEN I had to pay for a tow by a tow company. This is for AAA roadside assistance. NOT the Dtc location.

Don L.

Super helpful team. Helped me with an international drivers license. And then exchanging $ for euros.

I am now a AAA member and happy to be so.

Jay H.

Our car broke down last night about 9pm - in the left lane with no way to move out of traffic.
AAA responded by saying we were scheduled with a technician.
(Spoiler alert: They did not)
30 minutes later we were notified that we were in the queue and a driver should be en route soon and that we would get a text message.
(Spoiler alert: Also a lie, and in fact we got no text messages from a driver)
Meanwhile the online link they gave us showed an hour wait at first.
(Spoiler alert: Also false)
Then it switched to a two-hour wait
(Spoiler alert: Also false)
Right before the two-hour mark a police officer said he was going to move me out of traffic, but then decided to let me stay put given AAA was going to be there shortly.
(Spoiler alert: We were both fooled)
After two hours we got no messages but I checked online and they were now saying 4 hours of sitting in traffic waiting.
(Spoiler alert: That turned out to be true)
I called at that point and talked with someone. She was unable to get hold of a dispatcher but said a supervisor would call me back.
(Spoiler alert: No call back)
After 30 minutes I called back again. This time I was told there was a record of me calling but no mention that someone would be calling me back. I pointed out that I know all phone calls to AAA are recorded and so we could have a supervisor play back the call and confirm what I was saying was true. She still wanted me to wait for the 1:15am time even though they were still unable to get hold of a dispatcher or have any evidence that someone would show up then. So finally I got to speak with a supervisor. She went and found someone to actually show up after 1am. And she offered to let me call the police to have them move me out of traffic.
By 1am someone actually stopped with a truck and tow rope and pulled me out of traffic.
And the driver was very nice/helpful.
So if you're in traffic and stalled, and you want to wait until early morning hours, know that AAA can help you in 4 hours on a weeknight if you call and complain enough.

Malik P.

Came a towed my car 9.6 miles away instead, decided to take the longest route possible that doesn’t even show up in my GPS. That route is 14 miles. And I should have been charged $18.20 instead I’m getting charge over $42 plus tax because you wanted to the longest route as possible to run up that tab. Scam!

Danielle D.

Starting from purchasing AAA with Keith Allaire back in 2021, due to seeing a flyer with a rate I couldn't pass on, to my experience having a dead battery and needing a new one today.
The AAA technician Jose, was very quick, efficient, professional, and kind. I am very happy with my service; Jose also had a new 2022 battery on his truck that fit my Volkswagen and I was able to purchase it right there. My car works great. Waiting time was less than 30 minutes, install and paperwork time maybe 20?. I am very thankful for having AAA today!
Kudos to Jose and Keith!

Talayia R.

The dmv is located inside their office so when they close I can't use it and the hours of the dmv kiosk should state 530pm as well. What an unfortunate location.