SERVPRO of Colorado Springs Southeast - Colorado Springs, Colorado

Jon M.

Ask for Jake!!!
When things go wrong - peace of mind, expertise and the speed to get things done are important! Jake and his team nailed it in all areas.
I had a water pipe let go late on a Friday night as I was out of town. Luckily my daughter called ServPro and they thankfully sent Jake and his team out to handle the situation. He explained what he saw, what needed to be done and the process they would use to get it done. They stayed until 4am the next morning and I didn't really have any worry at all knowing I had an expert taking care of it.
Thank you Jake and your team for making a potentially terrible situation a lot less stressful.

Jamie C.

Make sure you check all of your statements after working with these people. I received a fraud notice from my bank about Servpro trying to run my card multiple times when my payments had already posted. An employee called me and admitted she was running my card without my authorization because the payments hadn’t posted on her end. That’s fraud - period. At that time I emailed her a screenshot proving my payments had in fact posted. The entire thing was fishy. I went back and checked today before paying off my credit card a month later and found a duplicate payment I did NOT authorize and they apparently didn’t notice defrauding me of. Aside from that we had a lot of problems with Servpro throughout the process of restoring our home, from staff showing up randomly accusing me of scheduling the work when I didn’t, to a manager yelling at me over such, when it was really an employee’s fault.The employees themselves were hard workers and it’s a shame but I have to give this rating after all the problems with accounts receivable and management.

Craig B.

Servpro did me a real solid when they mitigated my destroyed room from water damage. Very professional and warm people. Also the demolition went real well. Room is all put back together and I'm very happy with the outcome. I would recommend Servpro to anyone in need of their multiple services.

Jonny G.

They are a joke, our builder Tralon homes hired this company to come out and pressure wash the front of our house and our driveway out in Falcon. They then proceeded to unwind our garden house use my stuff with out our permission and just let water run down our drive what a joke took 4 of them to do that, then they just wadded the hose up and threw it on the side of our house. If this would be the employees I’ve managed they would be looking for a new job by the end of the day. Stay clear of this company especially if your a company looking to hire them, they will just steal your money

jaynelyn C.

Disappointed and Very unprofessional. They started mitigation in my house on August 2023, when the reconstruction needs to take place, it took them forever to get me on their list. They sent me the contract to pay the downpayment which I did same day $745. December 2023 It's like they're not going to fix anything yet. I asked to get a refund because I am not happy with how long I needed to wait. They said 2 weeks I will be getting my money in the mail. It's January 2024 and almost February and yet we still haven't got our money back. Everytime we try to call only the front desk or whoever is answering us and no one can say or give us an update about OUR OWN MONEY that we paid them.

Allinah R. N.

I just wanna say I am incredibly happy with our service! We had a pipe bust in our crawlspace and had a different company come out who quoted us $3200 and I didn’t feel in my gut that this was right and had a hunch i may have been taken advantage of because of my mental state at the time due to stress. So I called Servpro and saved myself more than 50% and the job was well done! Normally I would say cheaper is not always better, but that is absolutely not the case with my situation. My crawlspace is completely dry now and Jake took the time to educate us on each step and what it’s important for. What I valued most was his up front honesty about everything, Jake even helped me find my cat that had ran away during the chaos in my house! Overall this company values your time and pockets, while also valuing themselves. They arent afraid to get their hands dirty.

Lis M.

We had servepro (525 Babcock location) come out to repair damage from a water leak. We were very impressed with the demolition team they sent out who installed the containment barrier.

Our problem (and this review) pertains to the reconstruction team. To begin with, there was poor communication as to when they would arrive. They’d show up and not return for days to weeks later. No effort was made to try to contain the dust. The contractor had a containment barrier but did not use it. Multiple times I covered bedding and furniture only to have them uncovered and filled with dust, paint, and other materials. A piece of furniture was taken apart without consent to cover up damage done to it. We had so much plaster/dust throughout the whole house, furnace and ducts that we were unable to use our heat in the dead of winter. The manager, Brandon, was apologetic and agreed to cover the hefty costs for the needed duct cleaning. It’s been three months and we’ve been getting the run around about this reimbursement. Contacted corporate but that was a dead end as they do not take responsibility for its franchises.

Overall very disappointed with the quality of work, lack of integrity and poor communication. I can’t speak to other locations or franchises but would recommend you steer clear of this branch.

Tori B.

As a property manager, I had a home that was very abused by a former tenant. ServPro responded quickly, providing me with multiple estimates within a day or two. Darryl Harley, my assigned project manager, was very pleasant to work with and made sure that the property was flawless before his team left. Even when I pointed out items that I wanted a little more attention to, he quickly got his team to the property to ensure the quality of the project. He clearly took great pride in his work and I will absolutely be hiring him again - 5/5 stars.