Citizens - Hyannis, Massachusetts

Citizens Branch in Hyannis, MA: Comprehensive Information

Located at 417 Barnstable Rd, Hyannis, MA 02601, Citizens Bank offers a range of services to its customers in the Hyannis area. This branch is easily accessible, with a wheelchair-accessible parking lot available for customers with special needs.

You can reach out to the branch by calling 508-827-3165 or by visiting their official website at locations.citizensbank.com.

Specialties and Services

• Banking Services: Citizens Bank offers a wide range of banking services, including checking and savings accounts, loans, and more.
• ATM: The branch also has an ATM for customers' convenience.

Customer Reviews and Ratings

With 28 reviews on Google My Business, Citizens Bank in Hyannis has an average rating of 2.9/5. Here are some of the key points from the reviews:

• Positive aspects mentioned include friendly staff, helpful service, and convenient location.
• Constructive feedback focuses on areas like limited branch hours and fees.

This information can help you make an informed decision when choosing a bank in Hyannis, MA.

👍 Reviews of Citizens

Colette S.

1/5

I needed a new debit card. They needed me to call a number to get my old card unblocked but when I went to my car to make the call, they told me they couldn't verify my phone number and I would have to go in person. When I asked her why they told me I had to call the number she said "honestly it's a big circle and this happens alot"
We will be changing banks.

Anderson R.

1/5

Blonde manager is rude and never return customers calls!! ATMS are never working always broken or can’t take a check deposit or cash deposit and one branch has 3 atms and all 3 most of the time are out of order. For 3 weeks been calling the blonde manager to talk to her about the issue she never returns the call. Absolutely rude and incompetent and inconsiderate of clients concerns and complaints. She has to dig deep and do a big process improvement in the branch.

Diane K. J.

1/5

This is the worst bank I've ever banked at. I opened an account here and couldn't use it because I couldn't access my account or routing number. Then I tried to use my ATM card to withdraw my money so I could close the account, but the PIN number didn't work. When I called them, they said they couldn't send me a check to close the account but could give me a new PIN number. But they couldn't do that either. In other words, they've stolen my money! Unbelievable!!

mike J.

1/5

The manager Blair at the Hyannis Massachusetts rotary branch drilled into my safe deposit box and forwarded my items to a Boston branch(box payments were current) without any notification. When I finally received my items back they were given to me in a plastic bag. When I notified their security department that half of my items were missing they did an “investigation.” My items were never located and I was informed that the investigation was close and unless I could provide more information that’s all they could do. I’ll never ever do business with citizens bank ever again. They actually stole from me thinking that I had moved out of state.

Bradford H.

3/5

Three stars because the teller really said with a genuine smile that the company policy is not to change money.
I’m sorry. What’s a bank for again? Verification of funds, savings, changing money, safekeeping, etc. Not just making money off people. Or maybe that is the goal of this bank?
You must have an account before they will change money. $100 bill to smaller bills. Quarters to bills. Change bills to quarters. Isn’t that what we trust banks to do? 7-11 can’t make change because their drawer doesn’t hold that much money. I get that. Banks hold all your money, but you have to be a member to use it at all. I thought the name was citizens’ bank? Not fraternal order of the dollar. Change your policy and you might get more business. But wait, you don’t want business that doesn’t charge a fee or make a profit! Oooops

Kylie A.

1/5

money got stuck or something in the atm. a full 85 dollars. they wouldn’t even replace the money I just LOST with money they had there. nothing. no help. don’t get the money back for 10 days. WORST BANK EVER. workers are INSANELY rude when I just wanted my money. RUDE RUDE RUDE DO NOT WASTE YOUR TIME HERE- BANK OF AMERICA IS THE BEST!!!

Diana Z.

5/5

The best customer service!!! Natalia is the best bank clerk! Thank you for all your help Natalia, you really care about your customers!

Donna D.

1/5

if there was zero stars id pick that.....my cousin passed away unexpectedly and the family raised money for his burial this bank lost over $5,000 which was donated in his name. When we went to the bank they did not even say sorry just oh well.......DO NOT BANK HERE!

Colette S.

1/5

I needed a new debit card. They needed me to call a number to get my old card unblocked but when I went to my car to make the call, they told me they couldn't verify my phone number and I would have to go in person. When I asked her why they told me I had to call the number she said "honestly it's a big circle and this happens alot"
We will be changing banks.

Anderson R.

1/5

Blonde manager is rude and never return customers calls!! ATMS are never working always broken or can’t take a check deposit or cash deposit and one branch has 3 atms and all 3 most of the time are out of order. For 3 weeks been calling the blonde manager to talk to her about the issue she never returns the call. Absolutely rude and incompetent and inconsiderate of clients concerns and complaints. She has to dig deep and do a big process improvement in the branch.

Diane K. J.

1/5

This is the worst bank I've ever banked at. I opened an account here and couldn't use it because I couldn't access my account or routing number. Then I tried to use my ATM card to withdraw my money so I could close the account, but the PIN number didn't work. When I called them, they said they couldn't send me a check to close the account but could give me a new PIN number. But they couldn't do that either. In other words, they've stolen my money! Unbelievable!!

mike J.

1/5

The manager Blair at the Hyannis Massachusetts rotary branch drilled into my safe deposit box and forwarded my items to a Boston branch(box payments were current) without any notification. When I finally received my items back they were given to me in a plastic bag. When I notified their security department that half of my items were missing they did an “investigation.” My items were never located and I was informed that the investigation was close and unless I could provide more information that’s all they could do. I’ll never ever do business with citizens bank ever again. They actually stole from me thinking that I had moved out of state.

Bradford H.

3/5

Three stars because the teller really said with a genuine smile that the company policy is not to change money.
I’m sorry. What’s a bank for again? Verification of funds, savings, changing money, safekeeping, etc. Not just making money off people. Or maybe that is the goal of this bank?
You must have an account before they will change money. $100 bill to smaller bills. Quarters to bills. Change bills to quarters. Isn’t that what we trust banks to do? 7-11 can’t make change because their drawer doesn’t hold that much money. I get that. Banks hold all your money, but you have to be a member to use it at all. I thought the name was citizens’ bank? Not fraternal order of the dollar. Change your policy and you might get more business. But wait, you don’t want business that doesn’t charge a fee or make a profit! Oooops