Heather Powell - State Farm Insurance Agent - Hot Springs, Arkansas

Jeff Olaru

I recently had an unfortunate experience with Heather Powell's State Farm insurance agency. Today, I was assisting my grandfather with getting tags for his vehicle, which required us to call and update his policy. Normally, this is a quick and simple process with my insurance agency, completed within minutes. However, dealing with Heather Powell's office was quite different.

They made what should have been a straightforward task seem like a burden. Obtaining the proof of insurance while we were at the revenue office took over an hour, which was extremely frustrating. We were then forced to drive to the local office to ask them to send over the proof of insurance. It was disheartening to have to physically go there to ensure they did their job.

Simply asking for a printed piece of paper with the insurance policy information seemed to be the biggest problem. This experience was truly unpleasant, and I strongly advise others to think twice before doing business with Heather Powell at State Farm. My grandfather is now actively seeking another insurance provider that values its customers and provides courteous service.

Kristi Araneda

We had such a wonderful experience with this office. We recently moved from out of state and all of our policies had to be transferred over. They made this process simple and easy. They also assisted us with getting the best homeowners insurance. Today we met with Adrienne and she explained every part of each of our policies. She was very thorough and took the time to explain what all of it meant. I am so happy to be a part of this office.
The office itself is also very lovely. The are plush chairs and a sofa as well as a little snack bar complete with coffee and soda.

Summer Fisher

Adrienne was very kind and attentive to my wants and needs with State Farm. Thank you for checking in with me and making sure that I'm getting the best services State Farm has to offer.

W “Will” R

Everyone in the office is amazing!

Best experience with every team member. Thank You Heather and Team.

TLDR; previous company / agent dropped the ball. Heather and her team got us coverage and better prices in a short time period.
My insurance agent (some other company:agency) didn't notify me of their company being bought out/changing. Last minute on a Thursday!!! I had to scramble and this was all while dealing with some family medical issues...

Asked around. They said call the State Farm on Twin Points... they are amazing! It's true 😉 great service and amazing team that helped with everything.

Simon Bellamy

Adrian was very helpful in explaining all the information about my policy to me and in answering any questions I may have. Great customer service and would 100% recommend

Alexandra Curatolo

Terrible customer service from Raven and in general. There has been numerous discrepancies between the communication I receive from corporate and from this office which has led me to this review (and I never write negative reviews but the experience with this place was terrible). Instead of the office providing any adequate customer service, the excuse ‘that’s not our fault. That’s corporate who billed you/sent you/emailed you that.’ And shouting at me over the phone like you’re the one who should be frustrated after numerous experiences of being told I won’t be billed & then get billed for something, or most recently that my policy was cancelled only to receive a declaration page one week later from the local office saying my policy is active until August 2024? Maybe check in with your office, find out who sent it and apologize for creating more confusion to the customer and I wouldn’t have written this review. And It’s your job to clarify with corporate any discrepancies. Happy I cancelled and went with a local office from Shelter that also saved me money. I have two more policies to open next year and won’t be giving this office any business.

Steve Breshears

Customer service was outstanding. Heather and her top notch team were courteous and professional. They answered all my questions directly and frankly. I switched both my home and auto, and they made the process painless. It's insurance, so I hope I never have to use it. But if I do, I'm confident Heather and her team will take great care of me.

Wmc cmc

I was with my previous State Farm agent for over 10 years. In the past year or so the HSV office had many staff and office procedural changes and it wasn't the same small town care and feeling of years past. I was very upset and disgusted with their new customer service mentality. I started shopping. I heard good things about Heather Powell and her staff and despite being a 40 minute drive (still in same county but I live outside of town in the mountains) I made the change and it has been the most wonderful experience since June of this year when I made the change. From the new client meetings, to the annual insurance review, to just questions in general. EVERYONE is knowledgeable, helpful, and literally wonderful. Just had my annual review today and I truly can't thank them enough!!!!! Highly recommend this agent and her staff.