AAA Highland Insurance and Member Services - Highland, California

Joseph D.

Went in 08/12/24 around 4:15 P.M. in hopes of obtaining my registration in a timely fashion. Guess what? They knocked it out the park for me, thank you Gina. Thank you AAA. Gina was brilliant, patient, and welcoming. Deserves a raise or hire more Gina’s.

J E.

They don't answer the phone, and have a message saying they are helping other customers, and will take calls in the order received. If you stay on the line, you are given the option to leave a call back number and other info, and they will get back to you. THAT IS NOT TRUE. I left two messages over a two week period, and neither call was returned.

Oh, and I'm a 30 year member. This might be my last.

Victoria E. T.

I have to give a big thank you to Alvaro Noriega because I was stressing out trying to look for a car insurance and home insurance and when I called here and Alvaro helped me he was genuinely caring and helped me get my insurance. Thank you so much

Alexander V.

Terrible communication. Snakes. They don’t bother to reach out about important documentation. Carelessly managing clients account without following-up, reaching out, or following through on their communication. Go to State Farms and pay more for a better service.

Daniel L.

Been a member for 15 years. Terrible experience today with an unprofessional & I'll mannered receptionist. I was there at 11:45 am

Nancy R.

I love my AAA membership and insurance but this place is awful. I’ve been a member for many many years. I came here to get a moving permit for one of my vehicles, that’s insured by them. They should be able to pull up the info on the vehicle they have insured. They acted like they couldn’t and acted very bothered and rude that I asked them to pull up the info. They have DMV services but can’t pull up the info they need? I find that hard to believe.

D H.

Nice place. Employees are friendly and helpful. Haven't had any problems with transactions or DMV services. Decent parking. Easy to get in and out quickly most of the time. Rarely have I spent more than 20 minutes total.

Ruth L.

Robyn was the worst rep I have ever come across and I've been a member for 12 years doing business at this location. This rep was told 3x -4x I needed dmv and still was rude enough to say she couldn't understand what I said even after SHE separated the line for dmv versus other services. Someone else was able to cut ahead of me because of that and i was on limited time. ROBYN was just very rude and her voice was very condescending to me and another older gentleman. Robyn briefly looked at my new registration docs and said no we can't do that I never even got to see a real dmv rep. I was upset and she did nothing to resolve it she was the gatekeeper to say no as if she were a manager. I went to the office in Redlands and they properly looked at my documents and helped me. I can totally see why there was more people waiting at redlands to get sufficient help/excellent customer service than at this highland location. Never going back this simple transactions shouldnt be a headache and Robyn shouldnt be handling the front. I can only imagine how many people leave because of her and her refusual to get a manager when she becomes rude or inefficient. It shows she doesnt care about clients or her job. I told her i was going to complain she argued back saying im the problem. It was too early to argue with someone like this and i know she was just looking to say no because she can like a bully. I'll keep going to the aaa in my nearby city. Highland aaa was the most convenient option, but Robyn has made it inconvenient with her horrible attitude and customer service. Never going again and will be escalating the matter to corporate.