AAA Huntington Beach Insurance and Member Services - Huntington Beach, California

Jeanine B.

This company has definitely gone down in all facets over the past 12 years, and this office in particular likes to play shrewd smoke and mirrors games.

About 13 years ago we replaced our slab plumbing and put the pipes above ground. Within five or six years, they sent us an overinflated premium and when I called to ask about it, I was told that there had been a lot of claims for slab leaks that year in my zip code (zip code profiling at its best). I then told him that we replaced our pipes and always paid out of pocket for slab leaks and asked if we could get a discount for our pipe replacement. He said yes and to go find the receipt.

When we turned our receipt over to the underwriters there, they then said that our receipt was not acceptable. Another case of cat and mouse and going down the proverbial rabbit hole. After that, I went to this office and spoke with an older gentleman agent about my situation, who stated that it was not true about slab leak claims in my zip code (another lie since my zip code has houses all on slab) and that they do not give discounts for repiping. He then said that they can give a discount for a new roof.

Just this past October, I called about an insurance policy renewal for another home I have to manage, and the person on the phone told me that I can get a discount for a new composition roof, which had just been completed in my own home, but the discount would be lower for composition and higher for tile. I just received my home insurance renewal with a 29 percent increase in the premium, with no history of filing a claim with AAA in the over 20 years I have been with them. I went down to this location to inquire about this and now I have been told that they will give me no discount for my brand new roof that cost $46,000 to replace.

This is just another example of a scam that this company is pulling, and hopefully the insurance commissioner will see to it that auto club and the rest who are playing these mind games with customers get the stiff punishment they deserve!

Ben K.

If I didn’t know any better, I would think these people only want to waste your time. It doesn’t matter if you’ve been a member for over a decade either. So make sure you have all your T’s crossed and your I’s dotted or you will be making multiple trips. Good luck, and if you end up getting. Patricia… Forget about it, you might as well just leave.

Anthony M.

One person has the kindest heart very polite very accommodating philippe! Worth the visit because of people like him.

John H.

Thank the lord I went to this place instead of the DMV! Heather was the one assisting me throughout the whole out of state title transfer and she was so patient and informative! Her colleague Jordan was super nice as well! It made my whole experience so much better! Heather was so sweet and she made me feel right at home. I hope I go to her for any future auto stuff. She is truly the best!

Daryl Y.

Went there to renew our 3 car registrations. The staff were awesome and took great care of us. Seriously didn’t expect things to go so smooth. I messed up filling out the forms for the DMV. They helped me fill it out correctly, no problem. Left very happy with the servise. Honestly, there were some really grumpy customers there and there was a line with about a 30 minute wait. But the staff were awesome. I was very impressed. I would just avoid late afternoon when they are the busiest.

Liezl S.

Went in to apply for an IDL on a Saturday morning. Friendly staff. Quick service. Leticia helped me out with taking new license photos and the application. She was informative about travel and shared some tips and advice for travel insurance and activities! Leticia was so kind and helpful! Thank you for the 5 star service!

Sesh'n

Absolute trash of a company. Zero starts if I could. Never showed up, then gave me attitude and hung up on me for asking when they would get there. You've been warned.

Brenda B.

We went there to pay our car tags. The person who took our information. Said you don’t take ATM we have to use cash, check, or credit card or they will charge us a fee. First of all our ATM card has a Visa logo, so it could be used as a credit card. I spoof arguing with the person. We went and got cash. When we got back they announced that, their computer’s went down. So not only were we put out of our way th get cash, we hit back and stil couldn’t get out transaction done!!! Aside from that the person checking us in.asked in a kind of accusatory tone said. “Do you.have your smog done.!” I have been a member since 1984. And I gas e never been more disappointed in AAA in my life!!