AAA Los Alamitos Insurance and Member Services - Los Alamitos, California

AAA Los Alamitos Insurance and Member Services is a reputable and comprehensive insurance agency located at 3480 Katella Ave, Los Alamitos, CA 90720. With their phone number 562-430-0787 and website at ace.aaa.com, this agency is committed to providing exceptional service and assistance for all your insurance needs. Their specialties include auto insurance, home insurance, life insurance, and motorcycle insurance, as well as cruise and travel agency services. Furthermore, they offer notary public services and passport photo processing. For those with limited mobility, the agency has wheelchair accessible entrance and parking lot, ensuring easy access for all their clients.

With a remarkable 425 reviews on Google My Business, AAA Los Alamitos Insurance and Member Services boasts an impressive average rating of 4.5/5. Their commitment to customer satisfaction is evident in the numerous positive testimonials they have received.

For anyone seeking a reliable and professional insurance agency, AAA Los Alamitos Insurance and Member Services is an excellent choice. They cater to a wide range of insurance needs, ensuring that each client receives personalized and tailored advice. Don't hesitate to contact them through their website or by phone to learn more about their services and how they can assist you in securing the best insurance solutions for your needs.

👍 Reviews of AAA Los Alamitos Insurance and Member Services

Eddy G.

1/5

Horrible customer service ! It’s seen that everyone works in their own world… and they don’t even put a smile to make customer feel welcome… Last time will be visiting this location … it took me 3 time to get my issue resolved .

Tohm G. (.

5/5

I felt compelled to write a review after having one of the best experiences during my first visit, despite dealing with a complicated billing issue. The manager, Ms. Strong, was exceptionally patient and knowledgeable. She had to make several phone calls to resolve the issue but remained calm and composed throughout the process. Thanks to her efforts, I was able to restore my membership, which had been wrongfully canceled.

Summer J.

1/5

I have had an up-and-down experience with AAA. But at the end is awful. Their customer service is awful. A big part of my leaving is that three discounts that were never applied, though I called multiple time about it. Though I have asked them to stop calling, I have had the membership team calling me over and over and over again to get $55 for a membership, even though I’m paying them $150 a month for my insurance. I was gifted a membership long ago from my parents and now they’re saying that’s not good enough, so I suppose the money I’m already giving them is not good enough either. A particular membership dealer named Diana from Seal Beach decided to be so rude and hang up on me because she had an event when I needed to understand what was going on. I would not sign up for AAA insurance. I’m going with Mercury insurance because they have great customer service. Definitely better what I’ve experienced with Diana from Seal Beach, she needs some disciplinary action.

Dante M.

5/5

This was my first time going into a membership office, needed to renew my car registration and change my address. DMV site was giving my issues, so opted for AAA. Don’t know why I haven’t done this before, it was 100 times better than going to the DMV or using their online services. Not sure what business is like other times, I went on a Friday afternoon and was in and out 10 minutes with tags in hand. Michael helped me out and was super helpful.

Ruben M.

1/5

I went in to get help tranferring a title to my name. I got a membership to be able to utilize this place but the Hispanic guy at the DMV counter is worse than the DMV employees. He just seemed like he did not want to look into helping me out when the DMV said they could. Save your money on membership and just do things online or the DMV. They just want traffic in here to switch over to their insurance.

Suga S.

5/5

Monica is cut from the same cloth as saints are. She helped me with paperwork for a boat, thank the good Lord. It was extremely important, and was stressing me out big time. But Monica and AAA took care of me, what a relief.

Stephanie E.

2/5

This location typically has a long wait. Long Beach office on Spring St is a much better experience.and there’s plenty of parking.

Patti M.

2/5

In terms of travel Mary Felkner is the best! I would give it 5 stars but I recently called and Sean answered. Instead of helping me out with my insurance info that I needed ASAP he sent me back to voice robot and I couldn't get my info b.c. i did not have my policy number so when I finally got through again I had to wait for a call back which took 14 minutes and thus I could not complete what I needed done during my lunch. So now I have to wait until next week b.c. Monday is a holiday and I can't get my sticker for my car for my gated commty. UGH if he just took the time to look up my info and email it to me I could have saved all this aggravation!