AAA San Clemente Insurance and Member Services - San Clemente, California

David V.

I'm not sure who the manager of this location is, but there's a lot of opportunity to train front desk workers there. One woman in particular was shockingly rude, I wish I had gotten her name..

I went in with a member (AAA member and my family member) as I am NOT a AAA member to get a moving permit. Was able to get one last week, no problem. She informed us of the policy that DMV services are only for members. I can understand paying registration, renewing a license, that sort of thing since it takes a little more time, but getting a moving permit is easy and simple. She turns us away with a smug 'sorry' saying they can't help us because I'm not a AAA member and that whoever helped me last week "must not have realized I wasn't a member" with a condescening smirk.

Here's how this scenario could have been handled much better, for any management that might read this review.

1. I'm not a member, which means she could have offered me a membership. I'm pretty sure that's the main goal of AAA is to get more members to sell services and benefits to.

2. Offered to add me to my family members account. That's more members in your club and more annual dues to your company.

3. Explain the policy, but offer it as a one-time exception since I was able to do it the week prior. It's obviously possible to give me a moving permit.

4. When I expressed that I was able to get a moving permit the week prior, she became condescending and rude, saying whoever helped me "didn't realize I wasn't a member." She could have turned down the service in a much less belittling way.

Before this unfortunate interaction, I didn't have strong feelings either way about AAA, but now I don't think I'll ever become a member.

Nattanicha Z.

I recently visited AAA Auto Club, and I couldn't be more satisfied with the service I received. The staff was incredibly friendly and knowledgeable, making my experience smooth and enjoyable. They took the time to answer all my questions and provided valuable recommendations tailored to my needs.

The facilities were clean and well-organized, which added to the positive atmosphere. I was particularly impressed with how quickly they handled my request without compromising on quality.

I highly recommend AAA Auto Club for anyone looking for reliable assistance and exceptional customer service. Thank you for making my visit a pleasant one!

Steelpulse1323

They seem to want to do as little a possible to help, the manger seems stressed out and doesn't care. Ive now been struggling to get my car registered for a month after dealing with them. Save ur time go online

Ralph R.

The travel branch has become unreliable to book a vacation. On our recent trip to Vietnam and Cambodia on AmaWaterways, my wife was only booked for part of the trip and was stuck in Cambodia while I had full booking. It cost us a large amount of money to make sure she could finish the trip with me. The trip before we also had issues. I would leave zero stars if I could.

Victor H. A.

This insurance is terrible, especially when they notice that we are Latinos. They let me file a claim with the insurance company that hit me late from April to December and left me stranded on the highway, but when it was time to collect, they took the money from my account. When I canceled, they gave me back money that they had already taken from me. Check your accounts, they are stealing from you.

Kathy B.

Great location & the staff are very helpful. Saturday's they're open 9am-1pm, we went to renew our auto registration, really convenient & fast. Thank you AAA!!

Arthur M.

Wow! These folks go the extra mile for you. Went in to register an out of state vehicle, and found it to be exhausting. Who know the amount of forms that are required to transfer title and register. It is so much appreciated that the staff were patient with me this morning and got it done. An A for their efforts!

prasong K.

We went to the DMV department for the transfer The lady talking never interested, Customer chat by you have a couple old lady I think not fair for Customer because the way you were easy to do how come, you don’t interest per customer thank you
Today 5/14/24. We went to waitabout one hour 30 minutes They have one to employ you working and take a break all the time and then have old people talk to the one customer about one hour I came. I have time to bake about one hour 3 to 4. I went there 3 o’clock after that. I wake up about one hour didn’t call me because have one person work in the window and already she name. I don’t know what she named and a lot of people don’t want to work just talking talking and I don’t think it’s a good for this department I think to find someone else for work with, another for two come and talk and take a break. I don’t know what’s going on. The third time I came to this table, not done yet for my