AAA Ventura Insurance and Member Services - Ventura, California

X Anonymous

My experience with AAA Insurance in Ventura was extremely disappointing. Even when I visited in person, seeing the first representative should have been a positive experience, but I was met with indifference. It felt like they were more focused on avoiding their responsibilities than providing genuine assistance.

When I asked them to advocate for my refund request, getting meaningful support was an uphill battle. It seemed as if they were actively trying to avoid helping. This level of service is unacceptable.

If you’re considering AAA Insurance in Ventura, CA, think twice. Their reputation doesn’t match their actual customer service—there are better providers out there who truly care about their clients..

Brandon Bjorkman

In my experience (I normally go right before they close or on a Saturday), it's rather busy. But they have a lot of employees who provide great service while keeping the flow of customers moving. To me, having DMV services inside is worth a yearly membership in itself.

John Puccetti

The check-in person was curt bordering on rude. We were going there for a notary. she said we should have checked in online. I said it's not possible to check in online. She said yes it is. So I checked my phone with inside of her and it was not possible to check in online at this location for a notary public.

R A

My experience with AAA insurance in Ventura, CA, was nothing short of a nightmare. From the moment I needed assistance, it was evident that helping customers was not their priority. It felt like pulling teeth to get anyone on the phone, and when I finally did, I was met with apathy and indifference. Instead of addressing my concerns, they seemed to revel in passing me off to the next person, each more unhelpful than the last.

What’s worse is that their reluctance to assist felt deliberate, almost as if they were actively trying to avoid fulfilling their obligations. It’s one thing to encounter a company that’s overwhelmed or understaffed, but it’s another entirely when it feels like they’re intentionally dodging their responsibilities.

To add insult to injury, when I filed a simple claim, it was summarily denied without any valid explanation. It was as if they were making up reasons just to avoid paying out. This level of dishonesty and disregard for their customers’ needs is unacceptable.

I urge anyone considering AAA insurance in Ventura, CA, to think twice. Don’t be fooled by their reputation or promises – when it comes down to it, they’re more interested in putting you off than helping you. Save yourself the frustration and find an insurance provider that actually cares about its customers.

Anna Alvarez

Lupita in the claims dept is very rude and not very understanding being that I’ve been a AAA member for a couple of years makes me want to cancel my membership. I’m just surprised on how she handled the situation. Not professional.

robert orlando

Not doing a very efficient job with the covid protocol. Unorganized and very slow. There were several lines when I first arrived, didn't know which one to get in because they're not marked. There was no greeter or hist to direct you, a d staff were too busy to answer simple questions like"where do I start?

Annette Ramirez

Love Tripple A very good services member for the past 10 years

Mason Broussard

JR was great help with the towing service.