Accurate Claim Services - Baltimore, Maryland

Stephanie N.

To watch your home and everything inside it burn down to the ground is one of the most traumatic, venerable and humbling experiences you can go through in life. William Dunn came in and truly educated me and my family on every step of what was to come. He put me, my husband and our children in a very comfortable hotel that same night. The next day there were so many phone calls from different entities and insurance company's asking questions I had no idea about. Bill Dunn made a very stressful and painful process bearable and informative. He maintained stellar communication throughout the process, handled difficult conversations and leveraged his 30 years + in the industry to advocate for me and my family as his client. he made us feel prioritized safe and gave our family a piece of mind.

M

Bill was great when we met with adjuster on-site. After that Bill answered one of my phone calls but then has completely ghosted me since. No return calls, texts or emails. My next step is to drive to his office in person and see what happens. My advice is to not use this company. I honestly don’t know what I paid for.

Elinor W.

Bill Dunn was great with our house fire at first but we cannot get in touch with him since. We have texted him a dozen times and he won’t return a call.

Gary S.

Accurate Claims and William Dunn came to me as my house was burning down. William told me exactly what was going to happen, when it would happen and how. And sure enough it was just like he explained. I then signed up with Accurate Claims and they fought with the insurance company and proofed that it was policy limits. William found me a very nice hotel to stay in until he then found a luxury house for me to be comfortable in while my entire house was repaired and updated! William came through with his word and made such a stressful situation so easy for me.

Kelli L.

I had a house fire in January 2023. Considering the chaos... I did not want to add one more thing to my plate. These guys were AMAZING!! I'll admit, I was a bit concerned if I needed to get anything done for the contents list for insurance, but they were on it!

Trust the process everyone. You may feel worried or like things are going slow... but these things take time. They went above and beyond helping me get coverage/money back for everything and I couldn't thank them enough! I'd give 10 stars if I could!! 💯💯❤️❤️

BmoreM4U

He took my father's insurance check & my dad has been trying to reach him ever since. Do NOTdeal with this business at all. YOU ARE WARNED. We all have been trying to reach Bill & Rhonda Dunn with NO RESPONSE WHATSOEVER. It's a SCAM BUSINESS

Rob E.

My families experience with this company was second to none. We didn’t even know we could get someone to advocate for us until we had a fire. This company was able to negotiate our home repair , content loss and temporary accommodations. This was done while our house was being rebuilt. Never think you can go this task alone as insurance companies have only their best interests in mind. Insurance companies are a business and act as such.
Even our agent , we had forever , cared more about his bottom line and bonus. The agent seemed to care less about our families well being. Accurate Claims came through for us in our lowest point , we lost everything it was such a low in our life.
I can tell you this company gave us piece of mind , guidance , and advised us every step of the way. This company developed a timeline and process that we were able to easily follow and the experience of the staff made us comfortable with our devastating situation.
They even have an additional support help line email to answer daily questions that from time to time we had questions in our initial stages. I don’t know if all public adjusters service their customers like this company. You can feel confident in choosing this company.

Stacy S.

Accurate Claims stated that their job is to “advise and assist in the measurement and documentation of the insured’s loss.” When I engaged their services, my understanding was that in exchange for 6%, Accurate Claims would be documenting my losses by preparing a statement of repair replacement costs, presenting that to the insurance company, and actively negotiating on my behalf. This has not happened.

The insurance company’s initial Actual Cash Value (ACV) offer was immediately accepted without reviewing it and without giving me the opportunity to review it. Accurate Claims was not able to answer basic questions about missing items in the ACV because, as was stated on the phone to me, they’d first “have to go read it.” Accurate Claims failed to follow the promise to find answers to my questions. At one point Accurate Claims stated that their strategy would be to “supplement” the claim during the construction process to cover missing items. Yet at another point when asked what their involvement would be going forward, Accurate Claims stated, “not much” and a subsequent email demanding payment stated that Accurate Claims has "successfully completed its job" and that the work is “almost fully complete.” Meanwhile, construction has not yet even begun.

Accurate Claims has neither met with me or the contractor that I’ve chosen, nor have they been involved in any discussions regarding these supposed supplements. Thus, Accurate Claims has failed to fulfill their promise “to advise and assist in the measurement and documentation” of my loss and to negotiate on my behalf. They have not done the work associated with the invoice they have sent me—an invoice that stated I owed them 10% of my settlement, when the contract clearly stated 6%. Attention to financial matters seems to be sloppy; multiple requests for answers regarding a question on the check I sent to cover the 6% on the Contents payout were ignored and it was over three months before I received any type of financial confirmation or statement.

Furthermore, I believe that Accurate Claims colluded with others to pressure and manipulate me to select their chosen contractor without disclosing whether they had financial interests in my decision. I received phone calls from Accurate Claims and other business they are associated with asking me which contractor I was considering, disparaging anyone I named, and urging me instead to pick their preferred contractor.

I have put forth four offers to buyout this contract in order to terminate it so that I have full control over my claim moving forward. I have also indicated I would be willing to consider counteroffers in order to reach a fair and private settlement. The only counteroffer that has been put forth is that I pay 6% on the ACV settlement in full for services that were never rendered. I have clearly stated that I will pay more than I have previously offered, but I will not pay anything close to what has been demanded ($9,918.21) for services that were not rendered.

My offers to negotiate a fair buyout have been refused and Accurate Claims has responded to my emails claiming payment is owed because "We are now SEVEN months in to your claim." I find it incredible that they will ignore questions for months on end--and then turn around and use the fact that time as passed as evidence of their claim to collect.

While I remain willing to negotiate a buyout that is fair for both of us, I have no other choice than to pursue public means to warn others so that they do not sign a contract for services that will not be provided.