AJR PUBLIC ADJUSTERS, LLC - Phoenix, Arizona

Bea Wu

If his is your first time dealing with property claim with your insurance company and you don't know the process, I highly recommend that you hire a competent public adjuster to help you navigate through the claim process. This is not your typical car collision case which is straight forward for claim. Property claims are complex and large sum is involved, it's insurance's company's objective to pay you less.

Our apartment had a fire, and the insurance company assigned a claim adjuster for us. He told us not to worry about the figures, it's complex, and just let him do his job. Two weeks into the process he didn't communicate with us and let us in the dark. I decided to hire a public adjuster to help us navigate through.

After a through reviews, we hired AJR. That was the best decision we ever made. Bruce is competent, detail oriented, read every line and clause to figure out what is covered on our insurance. Not only he caught MANY mistakes by the insurance company's adjuster, he also follow through with the company. He fought for us relentlessly and was able to get every dollar we deserve and get coverage on. You need someone who is truly on your side and go to bat for you. Bruce and Stacy is an effective pack, I highly recommend them.

Joseph Osborn

Bruce and Stacy are awesome to work with! Experts in this industry. If you need someone to represent you with insurance claims I highly recommend them!

Martha M

We recently had a water leak in our kitchen and when we contacted our insurance company to file our first ever claim, we were shocked to receive only $2000.00 to cover the replacement of our hardwood floors and entire kitchen island. Since dealing with insurance companies is not what we know how to do, we looked for help. We were fortunate in finding AJR Public Adjusting through an online search, we read their reviews and they turned out even better than we hoped. From the beginning Bruce and Stacy were honest, professional, and friendly. We never felt like a number. They dealt with the insurance company so we didn’t have to, kept us up to date, and answered questions and calls promptly. Bruce is highly experienced and we felt like he kept our best interests in mind. Someone needs to be there to help those of us that are at a loss and AJR Public Adjusting was there for us.

m hahn

Simply put AJR Public Adjusters are the utmost professionals. They have decades of expertise and knowledge regarding property insurance claims that no lay person could ever hope to equal. Even though our water damage claim was on the small side, Bruce and Stacy made us feel as if it was the most important claim of the day. Bruce communicated with the insurance company adjustor as well as the remediation company yet kept us in the loop with text messages, phone calls, emails and in person. His responses to our questions were almost instantaneous. It might be somewhat of a cliche but Stacy and Bruce Horowitz are certainly the dynamic duo that comes to your rescue. They have the knowledge, professionalism and thoroughness necessary to take a difficult situation and turn it into just a minor road bump. I had a CEO of a billion $ plus business once tell me that there were lots of qualified people that applied for jobs, but the hard part was finding qualified applicants that were nice people. With AJR and Stacy & Bruce you are getting the qualified professionals, but most importantly these are nice people who care about their clients. A big thanks to Stacy & Bruce.

Ludmila L

If this rating system allowed for 10 stars, I would give AJR Public Adjusters 10 stars without any hesitation whatsoever! I had substantial water damage in my home and I was very lucky to have Bruce and Stacy help me out with the claim. They are amazing! They took care of everything in a very professional and timely manner. They paid attention to every tiny detail to ensure my claim covers all the damages to the building and my personal property. Working with insurance companies is oftentimes a nightmare and if you are a busy individual like myself, trust me, you won't have time or energy to fight with them. I am sure the claim funds I received from insurance company would be much lower if I dealt with it by myself because first, I don't have time and experience to ensure I get what I am entitled to and second, insurance companies are not motivated to compensate you properly. So, save yourself from stress and uncertainty and hire AJR! Trust me, you won't regret it! You will sleep peacefully knowing that Bruce and Stacy go above and beyond to take care of your claim.

Nathan Lee

Bruce and Stacy from AJR are true professionals. They were completely honest, upfront and committed to helping me get the money I deserved from the insurance company. They have spent considerable time with me to explain the process every step of the way. Their follow-up and attention to detail is amazing as I had a million questions.They have gone over and beyond my expectations directly dealing with the insurance company, especially while I was out of town for an extended amount of time. I highly recommend them to anyone who is going through a painstaking event with their property.

Rachel

What an AMAZING company! Dealing with an insurance loss is stressful enough, but it is more disheartening when the Insurance Company does not take care of you. Bruce is persistent and tenacious with the insurance company, but is also incredibly friendly. Bruce ensured to keep us in the loop every step of the way. He was so great at updates, that my phone had automatically assigned him as a favorite. We had several complexities to our claim, that truly should have been an easy claim. As a family with a newborn we also appreciated how much he respected our home and belongings. He wanted us to get back to our normal life as much as we did. He showered us with empathy, and understanding during this process as well. We are forever grateful for Bruce.
...But it doesnt end there! Stacy is just as excellent as Bruce. Stacy was the person who first took our call (which I'm sure was frantic at the time). She also is the one that handles the financial aspect of it all. She ensured that we received the checks in such a prompt and timely manner it helped in relieving the financial burden.

Julie Brooks

One word. SUPERSTARS! Bruce and Stacy make insurance claims look easy! They know what they are doing, they know the industry, they know how each insurance company handles claims. They are worth double their fee for all the work they do! They are thorough from start to finish. And very aggressive in getting you paid, quickly! I cannot say anything negative about these two. They helped our family when we needed it. And they did one bang up job! Thank you for everything!