Briarcliff Insurance Group - Gladstone, Missouri

Tiffany L.

I found Briarcliff Insurance through the Dave Ramsey website. I worked with Suzie Joiner and she is super nice, helpful, and efficient! I've been working with them for about a year now, and I'm still impressed by their customer service. When my car insurance renewal increased at the six month mark, they found more quotes and saved me even more money! They got me set up with my new policy, and even canceled the old policy for me. I would highly recommend!

Ronan P.

Genuine, Respectful, and Caring are few of many words that can describe Lucas. During our interaction, it was very clear that he cares a lot about the people he works with, and the clients Briarcliff Insurance Group serves. He has very respectable values, which I feel like might be overlooked when choosing an insurance company. I would strongly recommend Briarcliff Insurance Group for your insurance needs!

Leo S.

We found Briarcliff Insurance through the Dave Ramsey site, so felt confident working with them. It was a great experience! Brooks Joiner was outstanding, so helpful, and patiently answered all our many questions. And saved us hundreds of dollars on our policy! Would highly recommend.

Esther W.

On short notice, needed to get personal property insured. Contacted Briarcliff through their website and was contacted very timely by Lucas. Lucas was so helpful and responsive throughout the process. It was amazing to be the recipient of such great customer service. Would highly recommend!

Nick

We found Briarcliff through Ramsey Solutions. We thought they would be honest, ethical, and reputable because of this. We scheduled a consultation and got a presentation from Eric. My wife and I felt he might be able to educate us regarding our current policies and best next steps.

My wife got some documents from Eric regarding their home, auto, and umbrella policies. However, she had some questions and wanted to get a better understanding of things. She even stated that she found some incorrect line items and wanted them fixed before signing anything. Eric responded but in a condescending way to her questions. At one point, he made sure to point out he had been doing this for over 30 years, was very confident in what he had done, but thanked her for being thorough.

As we were still deciding on whether or not to move forward with their policies, we received notification that our escrow had already paid them! This made us feel very uncomfortable since we never signed anything. My wife emailed Eric making him aware of this and stated we did not wish to use their services. He proceeded to ask why and doubted her claims that our escrow had paid them as they wouldn’t even have had time to receive the bill yet. I confirmed with Eric that we had confirmation from our bank that our escrow had already paid them, we wanted it refunded, and that my wife was clear on why we didn’t want to move forward.

Eric responded the next business day, apologizing for the misunderstanding, but blamed it all on my wife. He claims that because she gave him some information he was allowed to proceed and that the contract was just a formality that didn’t need to be signed. Eventually, he sent us cancellation documents that we had to sign stating we wished to cancel the policies we never signed up for in order to issue a refund! I am told we will get a refund in 7-10 business days. We’ll see if that’s accurate or not. We also are still cleaning up the mess they created with our mortgage company, bank, current insurance provider, and just learned our refund was submitted on Sunday, November 24th.

I spoke with three outside sources familiar with the insurance industry who told me 90% of insurance companies do not operate this way and this was 100% the agent’s fault. Any ethical company who does not want to give insurance companies a bad name, will always wait for the documents to be signed before proceeding. I would also add that not only did they pull from our escrow when we never signed anything, they also sent a home adjuster to our house without our knowledge, permission, or any type of communication. It is my opinion that they mistook our kindness as being naïve and an easy sale, since we mentioned we heard of them through Ramsey Solutions, so they just pushed us through creating this stressful situation for us.

My advice would be if you find this group through Ramsey Solutions or an online search to be wary of Briarcliff’s practices. After all, they’ve been doing this for over 30 years…

Jenifer W.

They have been great to work with so far. Brooks has been very helpful, and not pushy at all! Can't wait to see what this next year holds for us in savings.

Brett H.

I appreciated how Lucas made certain that information was passed along to the mortgage lender team in timely manner. Then to follow up with me to see if I had questions or concerns regarding the insurance policy.

omaha T.

We recently moved to the Kansas City area, and had read very good reviews on line about Briarcliff. I reached out and talked with Brooks, and he definitely had our best interests in mind. We did a new house build, and he found us a tremendous savings over what we were getting rates on previously on both our house & car insurance. Our experience has been great so far, and I would recommend their services from our experience.