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City National Bank - Cross Lanes, West Virginia

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 308 Goff Mountain Rd, Cross Lanes, WV 25313, United States.
Phone: 3047767900.
Website: bankatcity.com
Specialties: Bank, ATM, Financial institution, Mortgage lender, Public sector bank.
Other points of interest: Drive-through, Language assistance, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 18 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of City National Bank

City National Bank 308 Goff Mountain Rd, Cross Lanes, WV 25313, United States
☎️3047767900

⏰ Open Hours of City National Bank

  • Monday: 9 am–4 pm
  • Tuesday: 9 am–4 pm
  • Wednesday: 9 am–4 pm
  • Thursday: 9 am–4 pm
  • Friday: 9 am–6 pm
  • Saturday: 9 am–12 pm
  • Sunday: Closed

City National Bank: Professional and Convenient Banking Services

City National Bank is a renowned financial institution, offering a wide range of banking services to its valued customers. With a strong focus on customer satisfaction and convenience, the bank ensures that all its clients receive the best possible banking experience.

Location and Contact Information

The Cross Lanes branch of City National Bank is situated at Address: 308 Goff Mountain Rd, Cross Lanes, WV 25313, United States. You can reach the bank by phone at 3047767900, or visit their website for more information at bankatcity.com.

Specialties and Accessibility

  • Specialties: Bank, ATM, Financial institution, Mortgage lender, Public sector bank.
  • Other points of interest: Drive-through, Language assistance, Wheelchair-accessible car park, Wheelchair-accessible entrance.

Customer Reviews and Feedback

City National Bank has 18 reviews on Google My Business, with an average rating of 4.3/5. Customers have praised the bank's professional and friendly staff, with one reviewer commenting, "I spoke on the phone to a teller in Cross Lanes, Dee. She was very professional and friendly. She quickly completed my request for a new debit card." Another satisfied customer noted, "Always very helpful when I call. Thankyou so much."

Financial Services and Convenience

City National Bank offers a comprehensive range of financial services, including personal and business banking, loans, mortgages, and wealth management. The bank's Cross Lanes branch provides a drive-through facility for added convenience, allowing customers to conduct their banking needs without leaving their vehicles. Additionally, the branch is wheelchair-accessible, ensuring that all customers can comfortably access the bank's services.

The bank's staff speaks multiple languages, further demonstrating their commitment to serving a diverse community. City National Bank's Cross Lanes branch is an excellent choice for those seeking a professional, convenient, and customer-focused banking experience.

The bank's extensive range of services, coupled with its commitment to customer satisfaction, sets City National Bank apart in the Cross Lanes area. Whether you're a personal banking customer or a business owner, the bank's expert staff and convenient facilities ensure that all your financial needs are met.

👍 Reviews of City National Bank

City National Bank - Cross Lanes, West Virginia
Dorothy D. W.
5/5

I spoke on the phone to a teller in Cross Lanes, Dee. She was very professional and friendly. She quickly completed my request for a new debit card.

City National Bank - Cross Lanes, West Virginia
Taylor L.
1/5

The video teller Shawn has terrible customer service! Not only is she rude but she is not at all professional. I have closed my account with City and have moved to chase. Would recommend everyone to do the same!

City National Bank - Cross Lanes, West Virginia
T H.
5/5

Always very helpful when I call, Thankyou so much.

City National Bank - Cross Lanes, West Virginia
Andrew R.
1/5

I was at a video teller that closes at your Ashland Kentucky location at 12:52 pm to deposit the paycheck of a family member who works out of town (into their account). I would have been earlier but their paycheck arrived via mail just in time to get there in what I thought was enough time. Noted, your video teller closes at 1 pm, or perhaps you should let your employees (Madi) know this. After waiting for 3 minutes to get someone on there, Madi showed up long enough for me to say one word, "hi", and promptly closed the screen. I tapped the video teller again. Got Madi again. She dropped me, again, after I explained what I needed to do. It's then 12:55, but somehow too late despite the video teller closing at 1 pm. I then called your main line and got, for a brief second, someone to pick up, only to be hung up on before getting a single word out.

City National Bank - Cross Lanes, West Virginia
Debra N.
5/5

Daughter loves this bank!!!

City National Bank - Cross Lanes, West Virginia
Duke E.
5/5

My visits are ALWAYS positive experiences

City National Bank - Cross Lanes, West Virginia
A S.
5/5

Friendly staff fast service

City National Bank - Cross Lanes, West Virginia
Ron D.
5/5

Great people

City National Bank - Cross Lanes, West Virginia
Dorothy D. W.
5/5

I spoke on the phone to a teller in Cross Lanes, Dee. She was very professional and friendly. She quickly completed my request for a new debit card.

City National Bank - Cross Lanes, West Virginia
Taylor L.
1/5

The video teller Shawn has terrible customer service! Not only is she rude but she is not at all professional. I have closed my account with City and have moved to chase. Would recommend everyone to do the same!

City National Bank - Cross Lanes, West Virginia
Michael R.
1/5

I have used them since 2003. Never had an issue. I had an auto draft taken out for insurance and that company never changed my account. So it over drew my city national account.

I get a letter stating pay by the 6th of may to keep it from being closed. It was only over drawn by 50 bucks. Sent a check to them by may 1st for 1075. May 9th I get a letter dated may 3rd that my account been closed. So I called bc I know that check was cashed from my other bank.

“Yes we didn’t receive it in time.” But it’s not the 6th by the letter” I mention and go to response. So then she was like we are sending a cashier check for the amount minus the overdraft. Well ok good. So 11 days later, still no check. I called to say asking. Oh it was mailed out the 15th. Um why so long. Well it gets hold for 10 days….. well you all told me it been mailed out…. No that was me and no I didn’t.

I was like well you did and kinda wrong/rude for being a customer since 2003.

She huffed and hung up the phone.

Im sorry you messing with my money and not playing by your own dates?

City National Bank - Cross Lanes, West Virginia
Andrew R.
1/5

I was at a video teller that closes at your Ashland Kentucky location at 12:52 pm to deposit the paycheck of a family member who works out of town (into their account). I would have been earlier but their paycheck arrived via mail just in time to get there in what I thought was enough time. Noted, your video teller closes at 1 pm, or perhaps you should let your employees (Madi) know this. After waiting for 3 minutes to get someone on there, Madi showed up long enough for me to say one word, "hi", and promptly closed the screen. I tapped the video teller again. Got Madi again. She dropped me, again, after I explained what I needed to do. It's then 12:55, but somehow too late despite the video teller closing at 1 pm. I then called your main line and got, for a brief second, someone to pick up, only to be hung up on before getting a single word out.

City National Bank - Cross Lanes, West Virginia
Angel D.
1/5

Worst bank ever they don't care about there customer and despite forgiving for one of these employee stealing my info as I'm sure that what happen they refuse to be decent back. I got very sick and was unconscious for weeks on end still they decided they rather hurt me and close my account then be decent the bank should be closed for it deceptive and unethical practices!

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