D Franklyn Agency LLC American Family Insurance - Aurora, Colorado

Dossou K.

Never thought she is that rude. This is the agent we’ve been with for a year. Me and my wife paid her a visit to give her the informations of the new car we just bought. She rudely greeted us at the door and did not ask us if we would like to have a sit in her office so we could speak. When come to renew our policy, the charges went over the top of the roof. She has to do better in costumer service.

Brigitte B.

Car insurance
Run away from her
I received a letter from Denise “ Please watch for your renewal.
You MAY see an increase of
20.33 monthly. If you'd like to review your coverage and discount options, Please call us, we may be able to help!”
But when it was time to renew my 6 months policies, it increased over $450. I begged her to lower little bit the price but she said she wouldn't because my policies depended on my household. What does my household have to do with my car insurance?

Austin K.

I love Denise she goes out of her way to help me out when I need help and I just love how she takes care of my family she is the best I always tell other people to go see her for car insurance and I will always keep staying with her and I’m NOT GOING TO NO OTHER CAR INSURANCE Denise she is so amazing. I would never go to a different car insurance company ever because I have a best agent that I have. She stand behind me when my car was in the shop she help me fight to get my car back she is an awesome person. She’s the best and I am very grateful and thankful that she is my agent. If it wasn’t for her, I don’t know what I would do. With Denise, she goes out of her way to help me and my family and I really appreciate her for that. She is amazing. Awesome lady and an agent.

Monica A.

After being with progressive for a long time was never able talk to the same person and no one looked out for my account. Switched to American Family with Denise. She always makes sure I have what I need. I had a price increase due to an accident ( my fault) She called me right up and had me come in to see how we can keep the price from going way to high. She was able to find new discounts and applied them right away. Her staff is amazing. Thank you Denise. Customer for life.

Blanca P.

Very happy with customer services Denise and Brice provided me the best service possible I give 100 points for excellent customer services

Lewis T.

The best service, competence and professionalism I have ever encountered, and I have had insurance around the world and around this country for decades.

juan R.

Very helpful people!

Gebrekidan A.