Farmers Insurance - Eric Price - Lake Arrowhead, California

Brittany Blackie

After a frustrating search for insurance down the mountain, and trying some other local spots that will remain unnamed, I have found Rita Price Farmer's Insurance to be wonderful!

Sarah and the staff have been friendly and helpful, answered all my questions and discussed my options pretty thoroughly with me when I needed some clarity.

I am soooo happy to have found reliable folks on the mountain who know and understand the area. I will use them forever.

R H

Rita Price Insurance Brokerage is completely understaffed to handle the current situation on the Mountain. She needs to hire "many" more agents immediately! IMMEDIATELY or be considered NEGLIGENT! I contacted them approx. 2 months prior to my short-term rental insurance policy with fire was expiring. They said they would get back to me closer to the expiring date. They contacted me regarding an earthquake policy that I additionally inquired about but zero contact happened regarding the essential short-term rental with fire policy that was not going to be renewed. They did not follow-up with “my “ timely phone call. I followed-up approx. a week before my insurance was to expire at which time I found out that the entire mountain is having trouble obtaining short-term rental with fire insurance. I was told an email went out to scores of people a while back; I received nothing. Again, I never received a follow-up phone call to my proactive earlier call. They said they have been handling things as fast as possible. Apparently that is not fast enough since people are having zero time to read policies before they have no insurance or the policies they are offering get pulled back due to a first come first serve basis that no one mentions either. Bottom-line, this agency was/is ill-prepared for this crisis. Apparently, they had many months of notification that this crisis was unfolding and failed to share this knowledge while it was happening. They could have staffed-up but instead, they stayed in understaffed, day to day, crisis mode trying to hold on to their book of business rather than giving clients the timely opportunity to enlist other brokerages for assistance. They should have done the right thing by either staffing-up or admit defeat and actively help to transfer clients to other brokerages. Either would be better than having no insurance, especially after the carrier provided approx. two months prior warning to me and I can only surmise that Ritas' firm had able warning of the tidal wave of policies that were "not" going to be renewed by carriers. I give this office zero stars for failure to acknowledge the crisis and to effectively protect the client by "not" sharing critical information early enough so we could attempt to help ourselves by engaging other brokerages for assistance. Update, after posting my Yelp review Rita called me which is interesting because I was told by her worker that she was going to call me two day ago plus I called her this morning and she was going to call me in about 1 ½ hours . She stated that she was very angry about what she read on Yelp. I let her know that I was very upset about having no insurance. Amazing how an internet review stimulates a timely response. Btw, I was told by Rita herself to find a new insurance brokerage.

Mario E.

My elderly family member has a policy through this location and the woman she speaks to on the phone is very rude to her.

I’m sure things aren’t so intense and stressful that you can’t be kind to a person who’s been loyal to your location for a very long time.

Your staff can do better.

kathleen bonebreak

I sort of ran into Rita price when I was up here in the 80s and selling Avon. Since you became a household name this is where we got our insurance and I've never had a problem with them. Every one is very helpful with whatever situation comes up. It's nice to know they're in my corner.

MR. PERFECTPAPPA

Love the employee's!!! Sarah is the most knowledgeable insurance agent I have ever encountered!! There is nothing this lady doesn't know. Kristen and Dianeth are alright also...100% better now that dingoling Daylene is gone. Best rates and service around!!!

Alexis Yeoman

Thank you to Sharon for helping out my dad with his new policy. He didn’t realize he didn’t have autopay and Sharon was able to write him a new policy within a day! She really pulled through for him and he is so grateful! Thanks again!

Christopher Schaar

Excellent customer service. The ONLY place you can get property insurance on the mountain after you've been "nonrenewed" for having trees on your property (forget the fact that it is a mountain national forest).

Shawna Gray

So rude on the phone. I called ask ask about my policy and the agent cut me off mid sentence and proceeded to speak to me, in a condescending tone, about why I was wrong to question redundancy in our policy.