Anthony C Solis
4/5
Everyone in house was great. The claims specialist we got assigned to was a bit harsh. In the investigation/interview process he spoke with my wife and because of a misuse of vocabulary he claimed it to still be partial my wife’s fault. I went on to explain to the specialist that stopping and bracing yourself for impact in our terms were the same thing but he began to be very defensive as if we were going against him. To my understanding he is suppose to be helping us as much as possible get this situated. On another field, the frustration with having to go back and forth with farmers on trying to get this settled had us so flustered already that when it came to working with our own insurance, if I could say “our team”, I was expecting some reassurance but felt like I was back at square one of frustration. None the less, we just said okay to the new allocation that instead of my wife being held liable for 40%(which was farmers deal) we would settle with 15% liability because of a missed word on “stopping” and “bracing yourself”. I understand the investigation part and how important it is to speak proper. But you can imagine our frustration from the entirety of the start. Like I said, in house great, shop was great. Claims specialist wasn’t horrible but could have helped us feel like we were being helped rather then being charged.
