Global Credit Union - Palmer, Alaska

Global Credit Union: A Comprehensive Overview

Global Credit Union is a reputable financial institution located at 901 E Palmer-Wasilla Hwy, Palmer, AK 99645, United States. With a phone number of 8005259094 and a website at globalcu.org, this credit union offers a wide range of financial services to its members.

The credit union specializes in credit union, car finance and loan company, federal credit union, financial institution, financial planner, insurance broker, investment company, and mortgage lender. In addition to these services, Global Credit Union provides convenient drive-through options and on-site services for its members. The facility is also equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring accessibility for all.

With a total of 31 reviews on Google My Business, Global Credit Union has received an average rating of 3.4/5 stars. This feedback indicates that the credit union maintains a solid reputation in the community and continues to provide reliable financial services to its members.

Global Credit Union is an excellent choice for individuals seeking a trusted and comprehensive financial institution. With its diverse range of services, convenient location, and commitment to accessibility, this credit union stands out among its competitors. Whether you are looking for car finance, investment options, or general financial planning, Global Credit Union has the expertise and resources to assist you.

👍 Reviews of Global Credit Union

Joanna A.

2/5

Frustrating. Went to branch to ask for mortgage payoff amount. They told me they would email me that within 30 minutes. It took them 3 days. It wasn't the amount, it was a document I could only access by logging into their app. I could not create an account online with them because I don't have a credit card or vehicle loan. So I tried online chat. That person told me to call. So I call and get a recording that "That customer is not available right now." Incredibly frustrating. Now I have to go to the branch again to get this mess fixed. So glad I won't have to deal with them ever again after this.

Ford S.

1/5

Used to be great while Alaska FCU, but has gone waaaaay downhill since it was bought out by global. I've been with this location for nearly 20 years and have begun the changeover to a new bank.

Frances I.

1/5

I've come to the conclusion I am probably going to change my bank.
I want to start by saying the Customer service I've experienced has been kind and excellent!
I've been with Global Credit Union/Alaska USA for years.
I'm disappointed because I had higher expectations and used to not experience these issues.
I've been struggling with the same reoccurring issues for roughly a year now. The last few months though it's been extremely persistent.
Since Alaska USA started its transition to becoming a global bank, I've run into several problems.
My transactions not going through, my account being flagged, not receiving calls back (even when told I would receive them), my pin just stops working and I have to go reset it.
I've been on the phone with them so much the past few months, it's truly become a chore and a hassle. It's unfortunate because I actually really liked this bank. I've never had another one, and now I think it's the time for me to change.

1Coke T.

5/5

I have had an account with Alaska USA for 18 years. They have always been wonderful to work with. The tellers are always friendly and helpful. Last year my husband died and since then everyone at my local branch has gone above and beyond to help me with my banking needs. They provide good old fashioned, small town service backed with the latest and greatest tech and info. I highly recommend them.

Jan F.

5/5

I spoke with Thomas at the Palmer branch this morning and he was more than helpful. I was so pleased with the results. He helped me with three issues and I couldn't be happier.Thank you so much Thomas.

Brandy G.

1/5

Once Alaska USA became Global CU, the wait and hold times have increased dramatically. The mortgage company is also not within Global CU, as they use an outside mortgage company that is really difficult to get ahold of - after you have purchased a home.

Bradley A.

1/5

I've never had such a difficult experience just trying to pay an auto loan. Get charged twice for my payments in a month's timespan, then they (without warning or notice) decide to add in an extra 95 dollar fee because they also wanted a copy of my insurance. This tacking on of extra fees without proper notice puts borrowers at risk of damaging their credit. Not cool.

Michael

5/5

Been going here since it opened and have business and personal accounts with then. Service is fantastic. Some of the tellers even remember my face and and are pulling up my account before I get up to the counter. This isn't the case at all Alaska USA branches, but it certainly is here. The online banking is also very good. Better functioning than some of the other local institutions.