HealthCare Benefit Services - Littleton, Colorado

DJ H.

This organization and it’s representative, initials JS, we’re highly recommended to me by a friend of 40 years. I went to them to switch from a Medicare advantage to a Medicare supplement plan. My initial meeting was pleasant but fairly perfunctory, and I was told that I was signed up with a supplement plan, and when I received the policy would then be able to sign up for a drug plan. I could not sign up for the drug plan until the policy was used, because that would cancel my existing policy.

I had deaths in the family and was out of state for November and December. When I returned home, I found that the policy had never been received by me, and that I was therefore not eligible to sign up for the drug coverage. In general, I had to totally void the entire transaction and go back to
My original policy.

The broker at no time followed up with me, did not check to see how things were going, did not assist me in anyway, and when confronted with this issue, basically said it was all my fault and they were not responsible. I’ve been received a CYA email Insisting that she was an independent agent and not an employee the company, and that of course the company was a broker and not responsible for the issues with policies.

I have worked in law and insurance for almost 50 years and I’ve never seen a representative, agent, or broker with less attention to their customers. I would avoid this company like the plague.

Jane C.

I recently moved here from out of state and needed help changing my Medicare Advantage to a Colorado plan. Torrie assisted me through the process and found a plan nearly identical to my previous one (as I requested). She also explained the correct sequence in which to change/update my address with Social Security, as well as the Special Enrollment Period details. She spent a lot of time going through my new Colorado plan, ensuring I understood the coverage. In addition, Penny called me the next day to confirm I was successfully enrolled in the Colorado plan and when coverage would begin. I'm confident if I have further questions in the future, I can trust getting an accurate and prompt response. Altogether a great experience!

Diane L. L.

Torrie is very helpful and very knowledgeable about Medicare. She made it easy and comfortable in an otherwise complicated process! I would not trust anyone else to help me and I would highly recommend her for any of your medicare needs! Thank you Torrie and HealthCare Benefit Services!!

Patrick D.

Extremely knowledgeable folks who really know Medicare and much more. I’ve referred many clients to them and am now a client myself. Their advice and experience shows. Tammey and her team really put through the effort to explain how things work and make the application painless. Kudos!

Valerie R.

I have been a client of Tom's over 15 years now. I trust him to help me make the best choice for my insurance needs. Tom has saved me money in prescription costs and supplemental insurance cost.
He is very genuine and takes care of his customers. I am a very happy client.

Kevin D.

I called Jenell after struggling for weeks to pick a Medicare supplement plan. she gathered all my information , assessed my needs and narrowed down my choices too four different plans to choose from. HealthCare Benefit Services made what seemed to be an overwhelming task simple. I would highly recommend them.

Phyllida P.

I've worked with both Tom and Tammy to get the best health insurance for myself. I was treated as if I was going to pay them a million dollars -- but, their service was free in my case. They listen to what you want and need, point out the pitfalls, and advantages, and advise for and against different choices. And, they know where the various loopholes are and how to avoid them and/or use them to your advantage. In short, they are wizards when it comes healthcare advice. And, when all is done -- you aren't dropped -- they're there to answer questions or help you deal with concerns. You can't go wrong!

Debbie H. (. C. C.

Tom and his staff were a lifesaver when it came to signing up for medicare!
I couldn’t have done it without them!
Thank you Tom and staff.