Ics Claims Inc - West Babylon, New York

Overview of Ics Claims Inc.

Located at 930 Sunrise Hwy, West Babylon, NY 11704, Ics Claims Inc. stands out as a reputable insurance agency known for its personalized service and accessibility. With a phone number of 14221268, potential clients can easily reach out for assistance. The company's website, icsclaims.net, offers further information and a digital touchpoint for those interested in their services.

Accessibility and Convenience

Ics Claims Inc. is committed to ensuring a comfortable visit for everyone. The office features a wheelchair accessible entrance and a wheelchair accessible parking lot, making it convenient for customers with mobility issues. This demonstrates the company's dedication to inclusivity and customer satisfaction.

Specialties and Reviews

As an insurance agency, Ics Claims Inc. specializes in providing expert guidance and support for all your insurance needs. The company has garnered attention through Google My Business, where it has received 4 reviews. The average customer opinion is a solid 3 out of 5 stars. These reviews suggest a company that excels in personalized service and goes above and beyond to assist clients, though there's always room for improvement in addressing some customer concerns more effectively.

Characteristics and Recommendations

• Professionalism: Clients have noted the direct and strong personality of the staff, particularly Irene, who ensures clients receive all necessary documents and explanations.
• Customer Service: The company prides itself on its personalized approach, with one client expressing gratitude for the extra effort made to assist with invoices and clarifications.
• Accessibility Features: The wheelchair-friendly facilities indicate a commitment to serving a diverse clientele.

For anyone seeking insurance services, it's recommended to:

- Contact via Phone or Website: Utilize the provided contact information to initiate a conversation or request more details about their services.
- Schedule a Visit: Given the accessible location, consider planning a visit to get a firsthand experience of their service environment.
- Read Reviews: Before making a decision, it's wise to browse through the available reviews on Google My Business to gauge the consistency of service quality.

Final Recommendation

If you're in need of insurance services and value both professional guidance and accessible facilities, Ics Claims Inc. could be a great choice for you. To get started, visit their website at icsclaims.net or give them a call at 14221268. Their commitment to accessibility and personalized service makes them a worthy partner in navigating your insurance needs. Don't hesitate to reach out and explore how they can assist you in securing the right coverage.

👍 Reviews of Ics Claims Inc

Nichole S.

5/5

I have been working with Irene since last year and she has been very helpful. Anytime I needed an invoice or clarity on something she has explained it and went the extra mile to make sure I had all the documents I needed for my records. Her personality is direct and she is very strong woman, so some can perceive her as rude, but she is actually very nice and has always been professional.

Linda S.

1/5

An adjuster came out to our property and was plain rude and exceedingly unprofessional. When I called him a week later to follow up, he said he sent us an email with an update, and I responded by saying, "I'm not saying you didn't send it, maybe it's something with gmail, but I didn't receive it" and asked for a timeline of when it would be done. He responded by saying something along the lines of "every minute I spend with you on the phone, is another minute that your claim is getting pushed back"- I was floored. He said something similarly on-site when I questioned why we should be getting the estimate for a repair when we didn't cause the accident. He could have just responded by saying it's insurance policy or something similar, but his response was something along the lines of "fine, if you are going to be this way, it's going to take longer for you to see your check".

My background is in Organizational Psychology and I have coached and worked with people on professionalism, and with that knowledge and experience, I firmly believe he crossed the line. Allstate uses ICS Claims as a vendor, and when I descried my experience to the Allstate agent handling my case, he was very apologetic and connected me to the adjuster's supervisor. The supervisor did apologize, but could have been a little bit more courteous in the way he addressed my concerns and was a little defensive, much like the adjustor I had to deal with. Again, they work as a contract vendor for Allstate, so if you ever get involved with them, request that Allstate reassigns you to another company.

Real L.

1/5

Irene is so rude, disrepectful and unprofessional, she is very unpleasant person. I dont know how can they have a person like this in the office Nasty attitude.

Frank T. I.

5/5

Good service