Insurance Claims Specialist, LLC. - Sparrows Point, Maryland

Sid Hatcher

Simply put, hiring Insurance Claims Specialist, LLC was one of the most important decisions we made in getting our roof damage resolved. We are responsible homeowners with a strong track record of maintaining our house and property, as well as making sure we have proper insurance coverage. But when weather damaged our roof and our insurance provider denied our claim, we found ourselves in uncharted territory. The process with the insurance provider was daunting, confusing, lengthy, stressful, and not transparent. We were kept at arms length and passed through multiple reviewers. They sent a third-party engineer who showed up unannounced, spent very little time inspecting the damage, and then submitted a report that had numerous factual errors. That report then became a baseline for the insurance company! We were buried in red tape and going in circles. Wayne was able to quickly step in and, using his extensive expertise and knowledge of the regulations and insurance process, got right to the point. As a respected, experienced adjuster, his analysis and steadfast conclusions carried weight. In what could have been a disputed claim that may have taken years to resolve, he cut through the red tape and was able to resolve the matter in our favor within months. In a world where home owners are kept at arms length and treated with skepticism, Wayne was treated with respect as a knowledgeable expert whose views were grounded in experience. When he spoke, people listened. Wayne was very candid and responsive to us. He kept us out of the process details and acted as our representative, while keeping us appropriately informed. He made the process much less stressful! He got the right people to listen and move forward with the right decision. Again, one of the best decisions we’ve made. We highly recommend Insurance Claims Specialist, LLC without reservation.

Charles Mihalitsch

I had a tornado hit my home over the summer leaving quite a bit of damage to my house and property. My homeowners insurance quickly wanted to settle for a small amount which was no where near enough to cover everything. I contacted Wayne Frazier at Insurance Claims Specialist and met with him and within a couple months the claim had multiplied significantly. With Wayne's hard work, everything that was damaged was either replaced with new or repaired. Wayne Frazier is a stand up no nonsense guy who simply does everything he says he will and then some. I strongly recommend him and his company! Excellent work!

Teresa Conner

ICS, LLC was recommended to us after our rental property sustained substantial damage from a tornado in August 2020. Thanks to Wayne and his company we received 120 % more than our insurance company offered to pay.

Wayne is very easy to work with and quick to return your calls and explain the whole process, etc. I would recommend giving him a call to help you deal with the insurance company. Believe me you'll be glad you did. Thanks again!

AARON JONES

Wayne is the best. The ICS team worked with me. My claim was originally a few thousand dollars but after Months of fighting on my behalf my final claim amount came out to nearly $400,000. Many people get taken advantage of by their insurance companies and end up short changed but when you have the help of Wayne that changes the whole game. Thank You so much ICS!!!!

Robert Hubbard

I had a wind damage claim for my roof and siding and I was not happy with the amount of the claim that my insurance company offered me. I engaged Wayne as my independent appraiser and he increased my claim by over 600%! I highly recommend him. It's nice to have someone working for your interests in the claim process.

Julie Marshall

I was absolutely satisfied with the work Wayne Frazier did for us. My insurance company wanted to give me half a roof, yes, half a roof. Wayne fought for the entire roof---only right--- and he got it. I would recommend him for any dispute in the future !! Very grateful !

Jane Wallace

Our property was broken into and badly damaged. Initially, our insurance company did not offer nearly enough to cover the damages. But, then we contacted Insurance Claims Specialist, LLC, and started working with Wayne Frazier who has proved invaluable to our insurance claim process. Not only is it a relief to have someone so knowledgable to guide you through what to expect, but he has also negotiated wonderfully with the insurance company to get us a fair settlement. Wayne is always very responsive and will work tirelessly on your behalf. His service has been truly outstanding, and I can’t recommend him enough!

Yosef Kuperman

I used ICS and Wayne Frazier for my home insurance claim. I had a smoke loss caused by a neighbor's fire. By the time it was done, Homesite Insurance had completely gutted the inside of my house and replaced the roof as part of code upgrade coverage. They paid around $250,000 (including ALE in a sweeeet luxury pad at Icon Rotunda). Context: My neighbor on the other side of the fire got two coats of paint from USAA. Two coats of paint.

Wayne did an amazing job. He got my claim a quick and fair resolution. I trusted him to find every dollar my insurer owed. I also valued his candor. He called things like he saw them. If he didn't think the insurer owed something, he didn't ask for it. He was experienced, expert, and professional.

I will definitely use him again if I suffer another insurance loss.