James Carlton - State Farm Insurance Agent - Webster Groves, Missouri

Tash B.

My husband and I have been clients with James Carlton State Farm Insurance Agency for over ten years. We have had only professional and positive experiences with James and the team at the office.

Stephanie, Barbara, and Catherine are the agents we usually communicate with when we have questions about our policies or a claim. These team members are very knowledgeable when answering our questions. They promptly return our phone calls if we leave a message (which is seldom), and will initiate a follow-up call (if needed) to ensure that all of our questions have been answered to our satisfaction. I definitely appreciate the fact that when my husband or I call the office, an actual person will pick up the telephone, answer our question(s), or give a message to the person we need to speak with.

We recently had to file a claim, and Stephanie was the person who we communicated with regarding specific information about our claim. Her customer service is remarkable! She thoroughly explained the process we had to go through step by step. Although I had several questions to ask, Stephanie patiently answered and addressed every one of my questions and concerns, and that is something I definitely appreciate.

A few weeks ago, my husband and I wanted a little more clarity related to a separate claim, so we called and talked with James. He explained in depth the entire process (unlike our claim adjuster/specialist), and when we got off the telephone with James, ALL of our questions were answered! I would recommend James Carlton State Farm Insurance Agency to anyone who is looking for a reliable, trustworthy, patient, caring group of team members who definitely have their customers best interest at heart when providing insurance services.

Ailce D.

James has been our insurance agent for many years. He is the ultimate professional, competent, and inspire safety. One of his business best asset is the experience, help and follow thru that his team member Stephanie Bachelder offers his clientele. She was extremely helpful dealing with our insurance claim and made the process seamless and easy. “Stephanie, can’t thank you enough for all your help and support getting our insurance claim processed and paid for.Many thanks for your outstanding customer service”

Daniel G.

Fantastic service and good people to work with. Shout out to Barbara and Bob who were tremendous help in getting our account set up.

More to say about James Carlton State Farm. They’re dealing with LOADS of claims after a tornado in Missouri (including my own claim). The were fast and efficient in correcting a communication issue with the adjuster and now everything is on track. Shout out to Steph for all the help. More to come when the house is fixed.

Great office, great people!

Chantee L.

I received excellent services with Mr. James Carlton State farm team. When I called the office the staff there is so professional and they always answer any questions that I may have. I had to get my car towed I called them and they came right on out to see about me. They took my car to the shop where I asked them to and the wait wasn't long either. The man driving the tow truck was excellent. I rate State farm as a ten

Matt D.

James and his team have been exceptional. They are always there to provide support and have been helpful with any questions I may have. I highly recommend the James Carlton State Farm insurance agency for those looking to switch from their current home, life and/or auto insurance provider.

David S.

We've been with James for many years. Also prompt and courteous all times. Gives easy to understand answers and has patience to listen. Helps to be sure you are covered to meet all your needs. Lastly, your name is on plaque when you have an appointment. Thank you

Bob K.

We had a hail damage claim that got a little complicated since the home had an addition constructed while the hail damage was being repaired. James did a great job working with us and the State Farm claims group to get our compensation and to settle the claim.
James also did a very impressive job of helping us adjust the coverages we are carrying to better match our current situation. This saved us money and plugged a couple of gaps in coverage that we had.

Jay W.

Meeting with James was a great experience - he is my new agent and I had no idea that a face to face could be as beneficial. We reviewed all my policies, got to know me a little as a person and actually started saving money in the meeting with the Drive Safe and Save app! If you need insurance, I would definitely recommend James Carlton!