John McAfee - State Farm Insurance Agent - Redwood City, California

Basil S.

I cannot say enough good things about my experience with John Mcafee and Vivian at the State Farm Redwood city Office. From start to finish, they provided outstanding service, ensuring my fire insurance renewal was a smooth and stress-free process.

After installing a water shut-off system in my home, I needed to submit proof of installation, including pictures and receipts. The team was incredibly diligent, walking me through every step and ensuring that all necessary documents were properly submitted. Their proactive communication and attention to detail made all the difference.

What truly stood out was their dedication to working with the corporate office to ensure my fire insurance renewal was approved. They went above and beyond to advocate on my behalf, demonstrating their commitment to excellent customer service. Thanks to their hard work, I now have peace of mind knowing my home remains protected.

I highly recommend John Mcafee and Vivian to anyone looking for reliable, professional, and caring insurance agents. Their dedication and expertise truly set them apart!

Basil

Leonie W.

We have been happy clients of John McAfee's office for several years. In particular, Vivian Bell, has been great to work with. She is responsive, professional and up to date with valuable information and assurance that we have adequate coverage for our home, which is in a WUI and high fire area, as well as a FireWise Community. I spoke with Vivian today, after our niece lost her home in the Pacific Palisades Fire, to check up on our policy. She reviewed our policy and recommended a modest increase in our coverage and confirmed that we are properly covered and would be reimbursed according to the terms of our policy in the event of damage or destruction of our home by fire. Our house is listed in a trust, which is in both our names. Vivian assured me that our policy covers our house even though our house is held in a trust, in both of our names.

Keith H.

Being a business owner (Menlo Telecom) it has been very helpful to receive the prompt response when needing COI's issued and the like. John and his staff are a great resource when it comes to insurance, both personally and business-wise. It maybe helps to have been a customer for more than 30 years, but I would recommend them to anyone seeking insurance coverage. Keith

Frank R.

I’ve been with John for many years. His team’s service has always been very helpful. Recently, Lana on his team went way above and beyond in helping me with a windshield crack that was growing rapidly while I was far from home traveling. She reach out to find a place for repairs and kept me informed on the progress.

Kyle O.

We've been with John for a number of years now and are very happy with the level of service that John and has team have provided us. Whenever we have questions or issues, Vivian and Elise on John's team are very quick to respond and provide us with the information we need. They're incredibly friendly and easy to work with. Thanks so much John, Vivian, and Elise!

Jason G.

John has a great office supported by a terrific team that always goes the extra mile. Big thanks to Elise who checked in over the weekend to help us get our new driver listed on our policy just in time for her first test drive at the car lot.

Anne S.

Oh my goodness. John and his assistant Vivian are the best. My husband and I have been clients for years and they have been so helpful especially when WE screw up. Can't say anything negative at all.

Juanita C.

Several of my neighbors recommended State Farm and John McAfee when my old insurance company cancelled my fire insurance awhile ago. I called the office and spoke with Vivian Bell, who has been helpful, straightforward, and I can even get her on the phone! She's super responsive anytime I have a question via e-mail or phone. I've found her to be very knowledgeable and current. Thank you, Vivian <3