Josh Terraneau - State Farm Insurance Agent - Riverside, California

Iris G.

Worst Service! I have been with them for so many years. Right before xmas my son had car problems, called insurance to get a tow service they said it was going to take about 40 min but that he was not cover so I pay out if pocket for the towing. 3 hours later they cancel and says that he was out of the area but they did not refund my money. My son call me again and told me so I call state farm at this point the lady that answer said she was going to send another towing service. At this point I picked up my son. I filed a claim and it took forever to get my refund just for state farm to say that I'm only allow 3 tows at year and that I had already used them all. It's been a whole mess, I try talking to Josh who is the manager of the office and still nothing worse service! I will not recommend. Also is not he first time this happen to me but I give them a chance because the ladies that I spoken with have been nice, but for him not to even have a curtesy to call me! We pay. all this money for insurance and they can even take care of us! shame on you Josh! looking for another insurance!

Joshua P.

UPDATE: This is still the best insurer in Riverside!! I have been with this office for many years now, & I've never had a complaint..Erika always has the customer in mind, & finds ways to give you the best discounted rates..I've also decided to include a Life Insurance policy today; & was out of there in 10 minutes!!

(Initial Review) In the process of shopping around for car insurance, I met Erika from State Farm..she was very knowledgeable & made the whole process of switching easy..As she explained everything to me, I felt that State Farm truly does live up to its motto: "Like a good neighbor, State Farm is there." Thanks Erika, for the excellent customer service & unmatchable rate..if anyone is looking for a good insurance company, this is it!!

Andrea G.

Erika was super helpful in our transition of switching to State farm. Great customer service goes a long way. And that’s just not something we were getting with our previous insurance group. She answered all of our questions, made the process simple and seamless. Will definitely recommend to friends and family.

Andres S.

We love State Farm but love our agents office even more!.
Erika has always treated us with so much appreciation and professionalism. She is one of those agents that takes the time to know who her customers are and is always ontop of everything related to their policies, she never misses a beat.
She ALWAYS knows her audience!

Jesse R.

I have been a client of State Farm several years and have been Satisfied and pleased with their omnipotent service agents Amanda and Erica are very good at communicating and excellent customer service. I’m also satisfied with being a client. I would recommend them to anyone thank you for your service Amanda and Erica.

Denay M.

I have been with State Farm and this office in particular for years. Erika is always so great and accommodating when I have a question or concern regarding my multiple policies I have with them.
They are alway at reach via text or phone when I need them.

LaDonna L. R.

I have always experienced professional and friendly service when communicating with this office. I receive prompt return calls, and the staff is always available to assist with transactions should I require assistance. I would highly recommend this office for all of your insurance needs 🙂

Paulina C.

I’ve been with State Farm for 3 years now and my parents have been with them even longer. Their service is amazing. Amanda is by far the best at this location. Always checks up on you and makes sure everything is good along with returning calling very quickly! I’ve saved so much money thanks to them. Totally recommend State Farm as whole but most importantly Josh Terraneau - State farm !