K & K Insurance Group - Fort Wayne, Indiana

K & K Insurance Group is a well-known insurance agency located at Address: 1712 Magnavox Way, Fort Wayne, IN 46804. They can be easily reached at Phone: 8006374757. Their website, Website: kandkinsurance.com, provides detailed information about their services and offerings.

This company specializes in providing insurance services, making them a reliable choice for those seeking insurance coverage. One of the standout features of K & K Insurance Group is their commitment to accessibility. They offer a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that all clients can access their services with ease.

K & K Insurance Group has received a total of 24 reviews on Google My Business, with an average opinion rating of 3.3/5. This indicates that while there are areas for improvement, many clients have had positive experiences with the company.

When researching K & K Insurance Group, it is recommended to visit their website to learn more about their services and offerings. This will provide a more comprehensive understanding of what the company can offer and how they can meet your insurance needs.

Reviews of K & K Insurance Group

kianna doerrer

1/5

I've been trying to contact someone for months now regarding a claim. I've left voicemails, emails, everything. No response. Apparently my claim is irrelevant to them. Absolutely ridiculous. I can now see why there is so many 1 stars. I'd give none of there was an option. And I noticed they responded to all the good reviews but didn't bother to contact anyone who had serious complaints ? what a joke.

Alexandra Pencer

1/5

I definitely do not recommend this company. They are unresponsive, lazy, and don’t seem to care about their clients.
I bought liability insurance over a month ago, they can be bothered to post it on the website so the city can verify it.
It’s a joke, do your self a favor and use another company.
They don’t call back, I have to continue to call them back, and I have spoken to Molly, but she does not do what she says that she will do.
So annoying just do not use them.

WILLIAM SLAUGHTER

1/5

THIS COMPANY IS A JOKE! I AM IN THE INSURANCE BUSINESS AND HAVE WRITTEN THROUGH THE YEARS MANY POLICIES WITH THEM. THEY USED TO BE VERY GOOD TO DO BUSINESS WITH. THIS HAS CHANGED, DO NOT DO BUSINESS WITH THEM! GO TO LAWSON OR FIND AN INSURANCE BROKER TO FIND YOU A CARRIER. THEY HAVE DOUBLE AND TRIPLE CHARGED MY INSURED`S CREDIT CARD. YOU CAN CALL FOR HELP AND BE ON HOLD FRO OVER AN HOUR AND THEY NEVER PICK, NOR WHEN YOU LEAVE A MESSAGE DO THEY CALL YOU BACK. THEY WILL RIP YOU OFF AND ARE A JOKE. THE PRODUCTS AND PRICING IS VERY GOOD BUT THE WAY THE TRANSACT BUSINESS IS FRAUDULENT.

DA LR

1/5

It has taken TWO WEEKS to get our address changed on our proof of insurance. I am still waiting. No repsonses until yesterday, and then told could take 7-10 days? Absolutely unacceptable. Lazy, no communication and very unprofessional.

Dorian Cowan

1/5

I had a very bad experience with K&K insurance company. I tried to make a claim on my wedding event cancellation because we have no guests attending. My fiance (now husband) and I moved to the city that we planned to have the wedding alone and we have no family or friends that live here. We're both middle aged and so most of our guest list is older people who don't travel very much. The location isn't good so we decided to cancel rather than postpone which is what we would have done if we had known the insurance company was going to cheat us out of our claim. I tried to call their representative but he never returned my calls and just assumed that we cancelled because of the pandemic. They refunded the cancellation policy and wiped their hands of it before even discussing it with me. I felt cheated and ignored and it hurt. I got their insurance through Wedsafe but I wouldn't recommend them either. They conveniently added a contingency to protect them from pandemic cancellations on the day we paid for the policy. It seems fishy to me because when I tried to pay for it, the payment and policy remained "pending" for just long enough. If the payment had gone through immediately then I would have had the policy before they added the contingency. I'm sure it's not coincidence.

Joseph S

1/5

I requested from K&K a quote for general liability and property insurance on a 240 square feet garage space that the lessor required under the lease for the space. They sent me a quote for almost $1,200 for the policy. Since the annual cost of the lease was only $5,000, the premium was on the high side of quotes I received from other carriers and I noticed that the quote included a lot of "additional coverages" that I don't need, I sent them an email with the following question "Is there a way to reduce the premium by getting rid of unnecessary coverage? For example, I don’t need any of the coverages listed under Summary of Additional Coverages." They replied to my question with the following: "Our carrier has minimum premiums on both policies. Since our quote is not acceptable to you, we will go ahead and close our file." I was considering just accepting the quote but I am glad I didn't. Their response clearly shows how little they care about about earning my business.

Lyle Stark

3/5

3/25/16
I am very dissatisfied with this company and the inability to speak to anyone regarding my claim. USA hockey should be looking for some other agency to represent their members. HORRIBLE SERVICE!
3/29/16
My concerns have since been addressed by Janine and the claim has been paid. Thank you for your assistance. Isn't customer service what doing business is all about? Thanks again Janine and K&K

Sara Baxter

1/5

This is our schools insurance. My son plays football and they conveniently "don't recieve" paperwork I fax them to pay for his injuries. If you call them make sure you write down the person's name, and go ahead and face the paper to them ten times, and immediately call them. It takes 6months for them to "process" anything, after you harrass them. Go ahead and pay the claim out of pocket, bc if you wait for them to pay it then you are going to be sent to collections