MPL Claims Management Ltd - Colchester

Jason Cannon

As a result of their apathetic handling of a claim for a broken window, I suffered losses against my tenant deposit.

I terminated my contract with them for the following reasons:

Lack of guidance and information on claim procedures
Unacceptable response time in handling claim
Lack of transparency with regards to what is required to make a successful claim

I did all the chasing, and had to milk them for answers o what to do. Insurance should not be this complicated.

Ricky Knight

My son was involved in an accident with a driver insured by Tesco Insurance, and our experience with MPL Claims has been deeply frustrating. Despite their claims of a digitised and efficient process, our experience has been the opposite.

Valuation Dispute:

MPL Claims offered 82% of my car's market value, significantly lower than the true value.
Provided prompt examples of comparable vehicles, but MPL Claims took 31 days to review and dismissed them due to expired listings, a clear delay tactic.

Communication Issues:

Multiple phone conversations were not recorded or logged accurately, leading to repeated issues.
Responses often took up to 20 days, far from the efficient service they advertise.

Hire Car Issues:

Initially promised a hire car for my 18-year-old son but later retracted, citing insurance issues.
Offered inadequate compensation of £20/day for one week, despite the ongoing 60-day delay.

Complaint Handling:

Repeatedly ignored my requests for a detailed explanation of the complaint process.

MPL Claims’ approach appears to focus on cost containment at the expense of timely and fair customer service. Their delays and low-ball offers are unacceptable. This experience will be escalated to the Financial Ombudsman and Tesco Insurance directly.

Insurance companies should reconsider their association with MPL Claims if they truly value their customers' satisfaction and efficient claims handling.

Nagma Ihsan

Made a claim 2 months ago . Have been waiting since . Called several times and they said the person handling my case is busy and will call me back. I have called every week for the past 3 weeks and have had no contact .

Chris Manchee

Supposed to get paid out on a claim within 10 days, they haven't even sent the paperwork off 11 days later, joke fraud company no wonder the reviews. going to trading standards and ombudsman.

This is why 3rd party insurance brokering shouldn't be aloud, complete scam

Karen Stanbridge

Sadly I've had a very poor experience to date.

MPL state on their website: 'Our proposition is customer-centric and digitally enabled that excels in the three foundational areas of claims management:

- Customer experience
- Efficiency
- Data analytics and presentation'

ABSOLUTELY NOT MY EXPERIENCE. IN FACT I'D SAY THIS IS MISREPRESENTATION OF THEIR PROPOSITION GIVEN THE LEVEL OF INCOMPETENCE I'VE EXPERIENCED TO DATE.

There have been consistent failures to provide any updates. Lots of butt passing making what was already a stressful experience even more stressful.

According to the first touch point from the Loss Adjustor assigned to my case, this claim was pretty straightforward and clear.

What a shame GHG and MPL had such a massive communication gap after that initial conversation.

THE SAGA CONTINUES AND I'M STILL AWAITING SETTLEMENT ON WHAT SHOULD HAVE BEEN A CLEAR CUT CASE.

Nisha Maradia

Keep getting text messages one after another since last Saturday. Not been involved in any accidents but not sure how they got my no. And started harassing me. This is pathetic and needs to stop.

Jake Else

Thank you MPL, they are a very professional and helpful insurance claim company to deal with ?

Tanesha Trevallion-Perrior

Love them