MTN Insurance Services - Crestline, California

Sasha G

After spending most of my working career in some aspect of customer service, I'm amazed at the service these guys provide. A++++. They actually followed up (after emailing) customers to ensure (we) thier customers saw said email regarding changes so that NO ONE would be dropped by any carrier.
Now I dont know about you, but the big companies sure aren't going that extra mile for customers. This is the type of personal service you only get from a local small business.
I had to shake my head at the 1 star people and the comments. I can only wish them good luck bargaining in California to obtain home owners insurance. They obviously aren't aware of how challenging it is.
Mountain insurance and the staff are great. You're lucky if you are a client.
They are 100% going to make sure they've got you.
Thats a great feeling.
We love them and cannot express how awesome they've been. Nine years on now. I refer every person that asks to them.

John Baine

Bad customer service. They want to demand how you spend your money and they don't like it when you stand up and tell them it is your money and your property and they work for you, so they need to meet your needs. Avoid at all cost, they are manipulating and rude on your money, while being demeaning. Find another broker, you are better off giving your business to somebody who values capitalism, customer service and respects the customer's wishes without being pushy and socialistic.

Tamara Gomez

A very big thank you to Maria and her team at MTN ins.

I moved up to crestline in April and had to get home insurance , the company we went with (I’ll avoid the name :p ) seemed good at first .. we really just needed to go with the flow to be able to close escrow . Then we noticed issue after issue with our policy . Problems as small as not getting the age of our new roof correct and assuming it was still 60+ years old and messing up on the street address name on our policy documents . Then big issues like not doing a home inspection in the build up to see the plumbing but still coming to the conclusion that we would have to pay a $10000 deductible if there’s ever any water damage . This policy didn’t seem to help us in the long run if there’s any issues with the house in the near future , we would have to come out of pocket and deal with the headache of confirming basic policy info is correct and valid .

Me and my husband walked into Maria’s office and right away she was on top of everything . She even searched in county records to get the accurate date of the roof being redone 2+ years ago . They really go above and beyond at MTN ! Unlike the first home Insurance company we went with !

Thank you !

Dylan MacDougall

I was a loyal customer of MTN insurance for at least 4 years. But apparently, they canceled my policy back in March 2023 and did not notify me. My policy was transferred to a company I have never heard of, and the new company never contacted me.

Bill Wachsmuth

I made an appointment and was seen immediately. Title transfer and tags took under 10 minutes. Fantastic fast service and you don't have to drive off the mountain!

Scarlett Rose

Great place to get everything (registration and Insurance) done at one place. I am very thankful to have been able to skip the DMV line and to have received excellent service with out leaving the mountain. I see why they are so busy, excellent service! Thank you.

David O'Brien

I wasn't able to get anybody on the phone. I left messages that were not returned. I was in desperate situation to ensure my home in Crestline.

Caitlin Weaver

Love MTN Insurance Services! I have my home insurance here and get my DMV tags here every year. I even transferred my vehicle into my name effortlessly. This place is a one stop shop, thankful for all the help from all the staff.