NC Farm Bureau Claims Office - Fayetteville, North Carolina

Eric R.

I was sideswiped by a customer of NC Farm Bureau in Sep 2022 and my case is still open. The agent came to my home took pictures I received estimate but now I waiting for the Agent to receive a response from the client. I have pic of accident and client contact info, plus driver license and insurance information and yet they are trying to drag or deny my claim. I am contacting Better Business Bureau and preparing a small claims complaint against the Company and their customer for the damage along with personal attack on my claim. Oh did I say I have a witness to the accident. Beware and report any delays to an attorney for your sake.

Rachel S.

I was involved in an accident in 2019 and I am still within the statute of limitations on the Bodily Injury portion of the claim. I personally have worked as an insurance producer since 2018 for other various companies. I inquired about reopening a claim - everyone I spoke to was patient and understanding, until I had the absolute displeasure of speaking with Kevin M. He was condescending, rude, interruptive, argumentative, and his overall demeanor over the phone was extremely distasteful. He argued me and provided false information regarding the statute of limitations in North Carolina. He would not let me speak. I called back to be transferred to his supervisor and spoke with Mia who was very helpful but his manager Heath M declined my call stating he would call me back. I'll await a call from Mr. Heath, meanwhile subrogating through my own policy with State Farm, which had absolutely no issue in helping me re-open this to resolve my charges for the injuries acquired. I understand if the company is not willing to cover the costs; however, I am very displeased and insulted by the way in which I was spoken to. Kevin is utterly disrespectful. Update: Heath M did return my call this morning. He asked what I needed assistance with (despite me having left three specific notes for Mia to pass along and she stated she would take note) - my company is already handling it. He didn’t really answer any of my questions just stated he would “address things” about Kevin M’s lack of manners. Which I doubt will happen.

Katia R.

NC Farm Bureau is the worst it’s been a month and I got nothing but the run around claims associate said the check was in the mail and still nothing let alone doesn’t answer the phone or email back! Even though their customer was at fault!

Austin L.

You should be proactive and call the office to get your case addressed. NC Farm Bureau works hard to guarantee a slow and painful process to get anything accomplished.

Donna G.

Assisted me with information I needed

gen M.

Claim process was slow.

Tuesday L.

Nett