Kevin Walker
1/5
The worst customer service experience I’ve ever had.
I owned a business that used Newfront as a broker between Great American and my franchised business. We ended up selling our location, to which I gave the agent I was assigned (Amy Nyguen) over a month of notice. It took multiple weeks of follow ups to finally get ahold of her. Finally she said that we could just transfer the insurance over to the new buyer (which in and of itself was a ridiculous statement. No insurance company to my knowledge will ever just transfer a policy over to a different entity without any additional paperwork done).
After a month of trying to get the ball moving, I finally had to involve my corporate team to have them try and work with Amy to get my policy cancelled and the new owner’s policy set. It literally came down to the day before closing (over a month since the initial process had started) for them to get the new owner’s policy set after 15+ phone calls and 20 some odd emails to every other person in Newfront I could think to reach out to. But that’s not where the story ends.
After the new owner got his policy set, I got another charge in March for my policy after it had already been confirmed in writing it was cancelled. Reached out to Amy again, heard nothing from her (I never heard from her again). Multiple calls and emails, I finally had to reach out to Great American directly to see if they could motivate Amy to get the process set. It took until yesterday (March 28th) to get everything finally cancelled through Great American. I had originally reached out January 30th!!
Suffice to say, Newfront has zero care for their clients once you’re in the system. I would recommend everyone steer clear of this shady company.
