PIH Health Whittier Hospital - Whittier, California

Robert C.

I went in with flu symptoms on the 18th of January of 2025. I also suffer from depression and I've been there in the past, and made the mistake of telling them, what medications I'm on. Completely ostracized, and instantly treated differently. Even if you don't act out, waiting for 4 hours. Did not start trouble with anybody. I expect questions like if I'm going to hurt myself, or somebody else, if I go in saying I'm depressed or I have a mental issue, but not for flu symptoms. It was obvious they seen my chart and they seen medications I was on before, and we're trying to get rid of me as soon as possible. They let me leave with high blood pressure. That they brought to my attention. Didn't let it go down, and wouldn't prescribe me any high blood pressure medication. The acting nurse had the audacity, to say oh no we're not going to do that for you, that's what your primary care physician is for. Their security guards eyeball you for no reason, And make you feel very uncomfortable. If the nurses find out you're on antidepressant medication or mood stabilizers, they stigmatize you, and make you feel horrible, and try to get you out as soon as possible. I'll never go to that hospital again. I will be calling a lawyer, and it's the worst hospital ever. All the staff does is just talk up in the front. The two ladies in the front desk, all they do is talk about their weekend, and how happening they are , and they can care less about the patients. If there was a zero rating, I would have given a zero !!!

zolita M.

My husband was in Er yesterday till 2 am till he got admitted . Guerney that he was on was dirty wheels are filthy. On the 2nd floor the ceiling on the hallway is dirty also

Halcyon

I do my best to avoid the ER because I only ever wind up getting help with the pain (because nothing ever shows up in the scans). I fear I’ve been marked as a drug seeker. But I went in recently because I was literally at my wits end from how much pain I have been in.

I had shortness of breath and severe pain on the right side of my abdomen. This made it incredibly difficult for me to speak; especially speaking loudly/clearly.

The two nurses who called me in to ask about my symptoms and what brought me in were just cruel. I was seated on the opposite side of the room as I was getting my blood pressure and heart rate tested. One of them started asking me the questions, and I couldn’t speak loud enough for her and she told me to speak louder. I tried explaining that I couldn’t and she just insisted. I tried asking her if she could read notes that I wrote down in my phone that listed all my symptoms to help explain clearly and she replied “In all my 21 years, no one has ever been unable to tell me what’s wrong with them.” And she angrily insisted I just speak.

I started sobbing. I just felt so broken. With my depression and years of fighting to be heard about my chronic pain, I just feel so unimportant and worthless. These women literally made me want to just give up and die. I came here for help. I was in so much pain. And they were just getting mad at me for being unable to function.

I started speaking to her through my sobs. She scolded me, telling me not to yell at her. I was not. I was just crying and trying to be heard. I felt so unimportant. After rolling her eyes and literally huffing, she got up and briefly read what I had written on my phone.

They decided to do an EKG and the other nurse roughly put the patches on me. My glasses fell off during the process, and though she saw she did not help me get them. After the EKG, she literally and roughly pulled the patches off all at once and due to this, some stickers from the patches had even remained on me and I had to take them off. Afterwards, they told me to go to a room by following the nurse who had done the EKG. She walked out and only stopped when she realized I wasn’t following her. They had never unstrapped me from the blood pressure (and they had very unceremoniously ripped off the heart monitor on my finger) machine. I asked her to please remove it and she roughly tore it off. Because of the way she tore it off, it fell to the ground. She angrily picked it up and attempted to throw it onto a nearby table, but it was stuck through my purse strap. Instead of using the effort to carefully pull the blood pressure strap through my purse strap, she continued roughly pulling at it. I had to try to help by lifting up my purse strap and it took her a good few rough pulls to finally pull the medical equipment through and she just tossed it onto the table.

She then had me follow her. And even after clearly seeing how difficult it was for me to walk (I was literally holding the walls and limping and huffing from my shortness of breath), she didn’t offer me any help whatsoever (such as getting me a wheelchair). There was no kindness or compassion in her eyes or actions. It felt like a punishment. I felt so broken.

I have had many bad experiences in my years of seeking help for my undiagnosed pain. But those two nurses were by far the most callous and least compassionate nurses I have ever met. The one asking me the questions asked the standard “do you currently wish to harm yourself” and I could do nothing but huff out a laugh through my sobs. I went to the ER for help. I had not gone in wanting to harm myself. But after the way they had treated me, I did during my stay there because of how unimportant and unheard and worthless and helpless I felt at a place of “healing.”

The 2 stars is for the nurse who actually treated me like a patient once I was in my room, and for the kind volunteer there.

Nadeen

I lost family member in critical care in PIH WHITTIER. Let me express that a lot of my family expressed the same thing as I did. The nurses/staff at the nursing station act loud, laughing, showing no empathy as families/visitors pass right by them to visit critical ill patients!!!!!! We are crying as we are taking turns to visit our loved one while it seems as if the staff is having a party!! HORRIBLE!!! THEY FORGET THEY'RE WORKING IN A CRITICAL CARE AREA!!!!!!!!!!!! This tells me that for them is just a patient, this is an everyday for them not caring that those patients that are dying are actual human beings and not just patients!!!!!!!!!!!!!!!!!!!!!!!!!!! I do have to say some nurses were nice .Another thing, 99% of the time when a nurse walks in to the room they hardly communicated to family what they were doing (giving more medication of what or why) as we have an unresponsive loved one dying!! I had to speak up and ask what they were doing or giving!! Otherwise expect to jusy sit by your lover one wondering what nurses are doing or giving because they won't say unless you ask. Can we talk about how since day one we were told my loved one would not make it and even so we spend several days in critical care wondering when a dr would talk to us knowing that my loved one could die any moment it still was not considered urgent for an icu/ccc dr to show his face to family and inform us the condition my loved was in, several days & only 2 times we were able to talk to this dr and it was the last 2 days my loved one was alive, SADLY MY LOVED ONE DIDN'T MAKE IT. Even asking to speak to this dr didn't help!! I SUGGEST YOU KEEP ASKING OVER AND OVER UNTIL YOU DO!!!

Tricia S.

Horrible experience. We took my 3 year old son into the ER for nursemaids elbow and they billed 5x over market value for the services. We were charged for a level 3 ER visit and a level 2 procedure. My child was merely holding his arm, not crying- and we are charged for a level 3 visit. The procedure was adjusting the nursemaids elbow back into place- which requires someone to slip the little tendon back into place. This can be done at home without a medical professional- still they charged for a level 2 procedure. Absolutely outrageous.

We have tried to have the cost adjusted and the hospital would not work with us. They do not offer acceptable payment plans and they are not easy to communicate with. I would not recommend or revisit this ER or hospital.

Charito D.

I been requesting medical records from 2024 when I was admitted for stroke and up to date iam still need medical that’s why I’m requesting my records to continue my medical I can not drive due to stroke and I requested copies of my record Dec 26,2024 and not received anything so I ordered it again Jan 13,2025 and still not receiving anything or response so I called 2 times and they ‘ re telling me system is down. I can not believe they can not copy those records and email it or send it. So for the mean time I have to wait for my records so I show my medical history to my doctors to continue my medical. I will not recommend this hospital to anybody bad customer service

Joe M.

0 stars if I could. I understand they had the cyberattack incident. But it’s been over 2 months now and still are barely operating. I was in a major car accident today, the emergency room wait was over an hour, then when I got into a room, they told me another 2-3 hours to get a doctor to evaluate. The ER waiting room was packed, looked like an airport lobby. The pharmacy has also been useless as well, and had to transfer meds to CVS, Walgreens, Rite Aid, etc. who are all terrible when it comes to customer service compared to the Putnam Wells PIH pharmacy, who were always quick and Effie isn’t before this event. They should just SHUT DOWN until they got EVERYTHING IN THE SYSTEM RESOLVED.

Chris A.

The other day I buckled over with pain in my stomach...it came on in an instant and I had to call for an ambulance no one was home and I couldn't drive. The EMTs were nice at first but didn't give me anything to help with this pain a 10 out of 10. I got to the ER at PIH whitter and they left me in the hall in pain while nurses repeatedly said they're are other people in alot of pain waiting longer and we have been understaffed. I waited for 4 hrs constantly being ignored and told they were doing their best while talking of their weekend and personal plans right I front of you or helping another staff memeber when not even asked to assit just to avoid they're task. leaving me sitting unattended to and no pain management. I left having not eaten all day I lost the energy to sit in the wheelchair. Suffered all night to go to Queen of the Valley in the morning...their I waited 7 hrs. And not till the last hour when I requested the house supervisor did a PA come out and give me a prescription to go home having never seen a doctor. To both hospitals and staff I have something to say. I would never let you or anyone you know suffer if I could do something about it. But I don't have your job, or lack or of compassion. If I had a sword sticking out of my guts it would have been no questions about pain levels. Some pain isn't visible not even to a trained nurse. I know at these 2 hospitals that might not be able to be comprehended, but then you should find a new path where you don't cause harm to others...oh wait didn't u take that Oath of practice? How dare anyone of you claim to be their for the patients, go into work and act so damn entitled. May you never have to feel what you made me feel. You deserved to be sued so badly I invite any lawyer to contact me if you want the case. If that's what it takes to get care in your hearts so be it. Find a new career all of you!