PMI Elevation - Lone Tree, Colorado

Brad I.

We've trusted Jim and PMI Elevation since nearly the inception of his agency. His knowledge and skill of placing the right tenants into our properties is priceless. I've referred numerous friends and friends who are Realtors to PMI so their clients investment properties ROI will be maximized. PMI is the best in the business!

Life W. T. T.

I had a fantastic experience working with Jim and the PMI team. They were very professional, responsive and addressed all my concerns promptly. My property was well maintained and they kept me informed about everything happening with my rental. If you are looking for a reliable property management company, I highly recommend PMI Elevation.

Bobby C.

I would highly recommend PMI. I previously utilized another property manager who did not have good communication with me as the property owner and someone who no longer lives locally, and PMI has been refreshing and on top of everything so far.

They did a thorough pre-lease walkthrough with 360 degree photos in every room which showed the condition of the property much more than my previous property manager. They have a whole team who communicates very well, and after I completed some recommended repairs, they were able to market and find a tenant for my property very quickly (in a slow time of year for rentals) and at a higher rate than my previous property manager. So far I have been impressed and would recommend this company.

Jev’s W.

I can’t speak highly enough about Jim and his exceptional team. From day one, PMI been nothing short of professional, attentive, and proactive. Every interaction with them has been positive, and they consistently go above and beyond to ensure everything runs smoothly. Thank you Thank you!!

Anna L.

The best choice I ever made was having PMI Elevation manage my rental. I was done dealing with the day-to-day responsibilities of my condo rental and they completely handle everything now. Sometimes, things still come up that need my attention, but now I can almost forget I even have renters.

Sandra R.

I couldn't be happier with the service from PMI Elevation. From the start, their team has been fantastic, making the entire process smooth and stress-free. They came highly recommended by a friend, and I'm so glad I chose them. They helped complete minor repairs before renting out my condo, which was rented quickly and at a great rate. Their transparency and management style have given me peace of mind, knowing my property is in good hands. I've been with them for a year now and will definitely continue to use their services. Highly recommended!

Troy D.

I was a renter at a PMI property in Centennial CO for 2 years. The house was not cleaned when we moved in. The landscaping was an absolute mess. This was thoroughly documented in our move in report. For context, I provided 180 pages of move-in reporting, each page holds around 6 pictures - so basically 800-1000 pictures of damage, dirt and other items in bad enough condition to make it worth documenting. After moving in, we legitimately found pails of animal feces in the yard and in the crawl space. Though we never reported this to PMI, we have pictures of them and simply should not have experienced this.

Though it was part of the contract we signed, multiple fees associated with the rental process were a little crazy. $35 monthly in "benefit fees" meaning basically credit reporting and an HVAC filter delivered every quarter. $2-3 in fees with every monthly payment. There was also $85 for application fees, $20 for income verification, $45 yearly for pet registration, and $100 for lease processing fee. It all adds to a ridiculous set of tacked on fees for little to no benefit to the renter.

To give them credit, we did request 2 appliance repairs during our time there and they were both quickly replaced within a week or so. So, credit where credit is due.

We found the manager, Jim, to be very hard to contact. Unless it was submitted through their portal it was like pulling teeth to get in contact with Jim or his staff. We also had problems with maintenance people showing up to our door without notice. We complained about this to management, they agreed to give 24-hour notice in the future and yet there was still an issue until our move out.

This all came to head when we moved out. We had a 60-day itemized charges return window in our lease; it took them approximately 51 days to get us list which had about $900 worth of charges. We had to then dispute these charges when PMI’s proof was word of mouth with no documentation from the supposed exchanges. Other charges were easily disputed with pictures provided during our move in. It is my belief that this was a waste of my time and approximately $5 in postage to dispute these bogus charges when these were so easily disputed and should have been caught by management. Upon receiving our dispute, Jim agreed that these charges were not our responsibility. It was around 68 days after lease expire when we got an accurate break down of their move out forms. Yet, since we used the service Rhino for our deposit, we were still responsible for paying around $550 (along with $20 in payment fees) in charges while we waited on Jim to return approximately $900 to us.

It is now approaching 90 days past our lease expiration date, and we have yet to receive the $900 check in the mail. Jim has suggested that he sent out a check but provided no proof it was sent or any suggestion that it was delivered with certified mail. I asked Jim to void the previous check and send out a new one but he has not responded for multiple days.

Update: After asking Jim multiple times to send a new check and providing him an option of me traveling to his office to pick it up, I had no option other than to send him a 7 day demand letter. After receiving the 7 day demand letter through email, regular mail, and certified mail, Jim then sent out a new check the same day and I received it a few days latter. Note that this new check still was not sent through certified mail but through regular mail.

Kimi T.

Thank you for reading my review and letting me know. This wasn't the right company, the right place was P.M.I mile high and just to hear a whole statement of how you look out and take care of your tenants mean so much because these other people left me shaken and disturbed. But you all have a blessed and wonderful day.