Premier Claims Management, LLC - Santa Ana, California

Address: 2020 N Tustin Ave B, Santa Ana, CA 92705.
Phone: 8886832266.
Website: premierclaimsllc.com
Specialties: Small claims assistance service, Insurance agency.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 8 reviews on Google My Business.
Average opinion: 1.5/5.

📌 Location of Premier Claims Management, LLC

☎️8886832266

Premier Claims Management, LLC: An Overview

Premier Claims Management, LLC, located at 2020 N Tustin Ave B, Santa Ana, CA 92705, stands out as a specialized service provider offering small claims assistance service alongside functioning as an insurance agency. This unique combination of services makes it a point of interest for individuals seeking help with minor legal disputes or insurance-related issues.

The company boasts a website at premierclaimsllc.com, where potential clients can find more detailed information about their services. Notably, Premier Claims Management is equipped to handle various claims, aiming to simplify the process for its clients.

One of the most appealing aspects of Premier Claims Management, LLC is its commitment to accessibility. The office features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that their services are available to everyone, regardless of physical ability.

However, when it comes to customer feedback, the reviews on Google My Business reveal a mixed picture. With only 8 reviews and an average opinion rating of 1.5 out of 5, there seems to be room for improvement in terms of customer satisfaction. This average suggests that while some clients may have had positive experiences, there are significant concerns that need addressing.

For anyone considering reaching out to Premier Claims Management, it's crucial to approach with realistic expectations. The company's specialization in small claims and insurance services could be invaluable, but the low average rating indicates potential issues with service quality or client care.

If you're facing a small claims issue or looking for insurance services in the Santa Ana area, Premier Claims Management, LLC could be worth considering. Nonetheless, given the average opinion, it might be beneficial to reach out directly to inquire about their specific processes, service guarantees, and to perhaps gauge the current quality of service they are providing.

To get a clearer understanding and possibly improve your experience, visiting their official website at premierclaimsllc.com is recommended. Here, you can find detailed service descriptions, contact information, and perhaps even testimonials that offer a more balanced view of the company's performance.

👍 Reviews of Premier Claims Management, LLC

Premier Claims Management, LLC - Santa Ana, California

Myriah G.

1/5

I paid my monthly premium since 2019 and put in a claim in September of 2023. I paid to be protected and I have not recouped anything. This has been months and several people have been assigned as my claims adjuster just for the new claim adjuster to tell me my claim is a waste of time. It has been a financial burden and it is terrifying to think that you pay all these years for a service that is not protecting me.

This seems like an ongoing issue of this company not paying out claims and if anyone is affected please message me so we can get to the bottom of this.

If I have not received any contact via the company by May 18 I will contact the Oregon Insurance Commissioner.

Additionally and worst of all: I was sent two other companies confidential information and their claims. One claim was for a doggy daycare and one was for a groomer.

patricia F.

1/5

The absolute worst experience. A claim was initiated in September 2023 and it is still not resolved. Jeffrey Brown is the current assigned adjuster as this claim has changed hands repeatedly. Today I spoke with Mr. Brown who likes to play word mumbo jumbo and called me “Pat” to hush me up. Zero resolve to the claim as of yet. Customer service is nonexistent and essentially this company is not honoring what they stand by and what they sign people up for.

When this claim is resolved and handled, I would be more than happy to either update my review or remove this review all together.

Nayeli A.

1/5

Horrible experience with PCM. It took 3 months for me to get an answer. I had to call multiple times for them to even look at my case. The person was so rude on the phone, on multiple occasions. At one point even told me it wasn't their problem that I didn't leave a message. The adjuster scolded me for going above him and calling the main office. Spoke to me like I was his child. I have never experienced such rude customer service. On top of grieving for a lost pet they sided with the other party. Do not use.

Colin W.

1/5

Terrible experience with this company. I had to repeat myself on multiple occasions and when I suggested we communicate via email I was told that "There's nothing wrong with our communication." They also contacted the client who the claim was about and exacerbated the issue. Jeffery Brown was my claims officer.

R. C. S.

5/5

We've used PCM for 6+ years. Terrific experience all around. Claims are handled promptly, with thorough review of applicable laws and policy conditions. Pleasant staff, always ready to give a plain-language explanation of in-depth insurance conditions and relevant case law.

Chris L.

1/5

Absolutely garbage. Someone who couldn’t prove they came to me filed a claim and they sided with the person claiming. Terrible.

Debbie T.

1/5

This company charges a 21.5% claims handling fee, the average is 5%

Joeleen

1/5