Property Claim Assist - Maidstone

Arjuna Hanwella

We hired Property Claim Assist as an independent loss assessor after a major fire at our house, which required extensive internal repairs and full renovation.

Initially after submitting our claim the Insurers were not easy to deal (especially as we were living overseas with a significant time difference to the UK) but once Simon was appointed he was our single point of contact and took the stress out of handling the claim with the Insurer and Loss Adjuster from start to finish. He had a wealth of experience in dealing with Loss Adjustors for house fire re-builds/repairs and was pro-active, efficient and transparent at all times. Simon was always available to respond to our emails and take our calls to explain the process to us and provide further clarification when requested.

Property Claim Assist also has excellent relationships with reliable surveyors and building contractors so you are in very safe hands and can focus on the re-build/repairs rather than the complex claim admin process.

I would highly recommend Property Claim Assist (and Simon) to anyone who is in the unfortunate situation of having to make a major property damage claim, you will not have any regrets, five star service!

Paul Louis

Over a year ago I experienced an awful accicdental house fire and was in need of some support and guidance to help me out with the claim and all the paperwork. It was so overwhelming, so thank goodness I appointed PCA to support me thoughout the process. Simon and the team were there by my side for over a year and helped me get through all the complexities and nuances of such a large claim. I honestly don't think I could of got through it all without them. I wanted to thank them on here and to say to anyone who is feeling lost with an insurance claim - I recommend you get some help and support and PCA were a godsend. Over a year later the house has been renovated and I am back home and with what could have been another traumatic experience was a relative breeze. Thanks guys!

Chantaal Chapman

We can’t thank Simon enough @ Claim Assist, a massive thank you! We had a fire in our property, which now requires a complete rebuild. Had it not been for Simon with his know how and experience we would never be at the rebuild stage, we would have lost everything - a year on and we are now able to start the rebuild. Simon reduced our stress significantly and helped us wade through the insurance claim process, being on the clients side against the insurance companies and getting the best outcome for his clients. Thank you again Simon for everything you have done, honestly, without your assistance I do believe we would have lost everything.

Emily Cosser

For a major loss you need someone on your side, and Property Claims Assist are excellent at what they do.

We cannot recommend Simon Colburn and Property Claims Assist highly enough. From the moment we brought him onboard to help us with our major loss after a fire to the end of our claim, he has been helpful every step of the way. Hopefully a major loss will only happen to you at most once in your life (it was certainly our first time) so you will not know the process or what to do. Simon has dealt with hundreds of loss events and so knows the process inside and out. He was always on the end of the phone to speak to and ask all our endless questions. In the first few weeks he gave us really solid advice and having someone to speak to who knew what they were doing really helped with anxiety levels. Our insurance company have been very difficult to deal with and so having Simon to speak to them on our behalf has helped the process no end. He has resolved so many issues with the insurance company and argued with them on our behalf. You really do need someone in your corner to ensure you get the best possible settlement from the insurance you have in place. Thanks to Simon for all your hard work, we very much appreciate it.

James Ansley

A true hero Simon. My top floor flat burnt out and the whole flat was gutted I was absolutely devastated. I was Visited the next day by Simon who was great. He explained how the whole process worked and where I would have let the insurance company just tell me what I was allowed Simon informed me of everything I was covered for. He took care of absolutely everything and when ever I phoned him he was there for me. The insurance company ended up paying £118,000 and my flat was totally brand new. I would happily say that Simon is a true hero. Thank you again James.

Julie Parnell

I cannot recommend Property Assist enough. From the moment I met Simon, on the morning my house was struck by lightning, he made what was an incredibly stressful time easier - taking the reins and leading me through the entire claim process from start to finish.
Always calm and professional and making sure things ran smoothly and that corners weren't cut. Thank you so much...but in the nicest possible way - I hope we don't have to do business again. One lightning strike is enough for anybody! 🙂

Sarah Osondu

*A Letter of Commendation: Simon Colburn
*
29th June 2020 was a black Monday for the Osondu's family living at 136 Broomhill Road, Strood Rochester, Kent UK. It was a day mysterious fire gutted our house - a fire that more than five(5) Fire Engines failed to put out, and we were made homeless in the middle of the COVID-19 pandemic. All hope was lost in the dark cloud until a man called Simon Colburn turned up.

He introduced himself as our Insurance Negotiator, and moved quickly to instil hope, and reassure us that there will be light at the end of the tunnel. He worked relentlessly to ensure that our Insurer took over the payment of our hotel bills until a temporary accommodation was found. Throughout his dealings with us, he showed a high degree of competency, reliability and honesty. Simon, to our family, became the voice of the powerless. We have found him to be a man whose integrity cannot be reproached.

We strongly recommend his services to anyone wishing to engage him.

Christina Osondu (Mrs)
for the Osondu's family
9th October 2022

Alex Smith

Great support from start to finish, in what would have been an otherwise impossible to navigate process. Would recommend to anyone who has suffered an extensive building insurance claim