Redel Insurance Agency, Inc. - Ellisville, Missouri

John K.

We have been with Lora Ruck at Redel Insurance for 7 years. She is the most positive, professional, and experienced insurance provider I have had in my life. She constantly shops the market for the best rates for us and this year when there was a premium increase she was able to reduce our rates beyond what they were for the previous year. In the past I had only had insurance directly through a company but working with a broker is a much better experience. Every year the broker works for you to find the best rates in the market possible. I feel we have saved thousands in the past 7 years because of this. Also, if we ever have a claim it is handled so well with Redel Insurance. A few years ago we had hail damage and our entire roof was replaced without a problem. Give them a call, you won't regret it!

Stephen C.

Don't use them. They won't do what you ask them to do. If you make a decision, they'll fight you on it and try to make you seem like the idiot. I'm switching my policy to a different agency tomorrow because of such godawful customer service. The only reason I didn't do it today was I couldn't get ahold of anyone. They need to learn that it's okay to lose a bit of commission, so they don't lose entire accounts. The reply is condescending and neglects to point out I had explained why I had already made my decision. I called a second time and explicitly said I wasn’t going to have a discussion or debate it. They acted like I didn’t understand what I was doing, which I did.

Langdon R.

Lindsey is without a doubt, the best insurance agent/broker I’ve ever had. She’s proactive and is always looking for ways to save us money and make sure we have the best coverage possible. She’s quick to respond to phone calls and emails and is pleasant and professional to talk to. Everyone I’ve ever talked to in the office has been equally friendly. I can’t recommend this agency enough!

John D.

Redel Insurance has been our small business's insurance agent for the past 7 years. We went into business 12 years ago and after 3 years of searching and bouncing around between numerous insurance companies and brokers which had no interest in our business' needs and constraints (essentially a "$" sign to the previous brokers and insurance companies) we were introduced to Redel Insurance (Jennifer Kolhberg).

After 1 year of Jenny handling our business insurance (Workers' Comp, Commercial Auto, Professional and Pollution) Jenny and her colleagues at Redel provided such great service and expertise (and lower rates tailored to our needs / requirements) we switched our personal insurance over to Redel and have been in great hands since!

Recently, after over 7 years with Redel, our business had an issue with a Workers' comp audit and Jenny went to bat for us going way above and beyond my expectations resulting in a huge reduction in premium increase from the initial audit's findings... furthermore, we're in the WC high-risk pool due to the work we perform and there really wasn't anything in it for her, but she put in hours of work to help us out!

I'd give Redel 10 out of 5 stars as their expertise and service is far beyond any professional service I've experienced in any arena. This is inline with the customer service my company strives to provide and have been thoroughly impressed time and time again with Redel!

Bob M.

We've had our family's home, auto & business insurance through Redel for over 40 years. You couldn't find a nicer group of people for your insurance needs. Excellent service when needed. Prompt, professional and highly competent. They're always there when you need them, for a claim or a question. I've recommended them over the years to many friends and clients, and they've all had the same experience. Highly recommend without any reservations. Thank you Steve, Roger, Lora et al.

mike H.

I could not be happier with my insurance agent Lora Ruck! I have been with her for almost 3 years now. Ever year she always finds me the most coverage at the lowest cost for my home and autos. She is always there if you need anything. No questions are to small or to big. When my wife and I had a clam on are auto Lora made it very quick and easy to get throw everything. Know we have had hail on the house and she has been there to help me with the claim and following up with me to make sure that everything is going the way that it should and just in case we need anything else. You have to give Lora Ruck a chance to earn your business because she will and it will be a decision that you will be very happy with!

Craig W.

My wife and I are new to Medicare and despite the deluge of information in our mailbox and online we've found the types and number of plans a little overwhelming. Working with Jenny Kohlberg has been a wonderful experience. She helped us navigate the transition to Medicare successfully. Jenny is patient, finding the right plans for us and explaining how our plans work. Working with an independent insurance agent like Jenny has proved to be beneficial in regards to all our insurance needs.

Chris R.

We recently switched all of our insurance coverage over to Redel and have been very happy. Aimee was very helpful in going through our various options and making sure we got the best coverage and best price!