Robert Moreno Insurance Service - Yorba Linda, California

Robert Moreno Insurance Service, located at 22860 Savi Ranch Pkwy, Yorba Linda, CA 92887, is a reputable insurance agency that has been serving the community for many years. With a phone number of 9097891580, individuals can easily reach out to them for assistance with their insurance needs.

The agency specializes in providing comprehensive insurance solutions, making them a go-to option for those seeking reliable coverage. Their website, rmis.informins.com, offers valuable information about their services and allows potential clients to request quotes and learn more about their offerings.

For those with mobility concerns, it is worth noting that Robert Moreno Insurance Service offers a wheelchair accessible entrance and parking lot, ensuring that their services are accessible to everyone. The agency has received 58 reviews on Google My Business, providing potential clients with insights into the quality of their services.

While reviews are mixed, with an average rating of 1.8/5, it is essential to consider that insurance needs vary from person to person, and what works for one individual may not work for another. It is always recommended to research and compare options before making a decision.

👍 Reviews of Robert Moreno Insurance Service

Christina C.

1/5

Recently was involved in a car crash accident that had absolutely nothing to do with me. I decided that it would be best if I contacted my insurance company so they can offer help and when I tell you, time was wasted, time was wasted. My accident occurred on a Friday, so we called someone that same day and they sounded useful until we asked what else we could do after they have collected all the information they could possibly need. They said Monday morning someone will come and check the car. No one came. Tuesday came around and no one showed up!
Wednesday was the final straw, a person called to tell me that because it was the other person's fault, they couldn't help me at all and hung up.
I got better help from another insurance company who was trying to get a hold of my insurance provider. Definitely not the first time we've had problems with this insurance provider. First they commit mistakes on a back to back basis, and now when help is needed most, no one helps? No one can provide proper information? Absolutely disgusting. Will be switching over to a new insurance place.

Danielle K.

1/5

Absolutely awful to deal with. No email/phonecall/anything to let you know that your payment didn't go through- automatic fee for the card decline.
If you're like me and don't check your mailbox often, you might miss a letter from them telling you your policy was canceled completely. When you do call in, they tell you that you would have to open a new policy. All for missing one payment- and NOT trying to make contact besides a single letter.
If they got with the 21st century and gave a phonecall or email, I'm sure they'd be easier to deal with (cause they sure as hell know how to text you when it's convenient for them!)

Margarita G.

1/5

Only gave one star because it was the only way it allowed me to post this review. Do not agree with the attitude that the girl I spoke to there gave especially when I've been in a car accident and have a lot of things to deal with. The accident was not my fault at all, and them being my insurance I expect nothing but professionalism. They never called me and I was dealing with State Farm (the person at fault's insurance), which they were very nice and were never rude and always helpful by the way. One of the girls just called me this morning and was pretty much scolding me on why I had settled with State Farm and why I had not called them as if it is my job to so when they have not called to follow up in two weeks. They offered no help or assistance. I called to complain to the claims manager and he was of no help. Did not show sympathy did not apologize. Simply said okay and said they would be speaking to her. Negative stars for this place. Do not pay for this. Do not provide help or customer service.

Oscar H.

1/5

Do not get this insurance. I got this insurance because State farms and all others were expensive and because am only 22yrs. However; I recently got in a car accident where another driver rear-ended me and it was 100% his fault. This insurance took for ever to fix my car. After 2 months of waiting for approval I took my car to a body shop. The owner of the shop call the insurance and said to fix the repairs. But the insurance only send half of the repair cost. I kept calling and sending emails about the other half and they always transfer me to their supervisor who is nerver in the office and I have to leave VM. My car was in the shop for 2 weeks waiting for the other payment and I had to get a loan to pay off the rest. Now I have to pay this back and pay the interest. I managed to get a hold of one of the rep over the phone and they ended saying that they will refuse to pay the other amount but he can't tell me why until I speak with his supervisor which he is never there. I don't understand why they make a big deal when it was my fault and my lawyer also confirm this with them. At this point I rather pay a few dollars more for a better insurance instead of this third party crap place. FYI, I had 4 years of perfect driving and there should be no excuse why they treat their customer like this.

Karintiha S.

1/5

STAY AWAY from this insurance. Everything is great until something happens. I am going through the same situation as the reviewer before me. I was in an accident that was not my fault, the other driver was 100% at fault. It has been almost 2 months and nothing has been done. No one ever answers the phone or returns your voicemail messages. Pay a little bit extra for a known insurance. This insurance is horrible. Far more than horrible.

Godofredo D. L.

5/5

Very nice place for kid and family, have clean space, nice recreation areas for family, and the more like me is the water place have a sun cover.

Amy C.

1/5

VERY disgusted with how this company operates. I personally have Allstate but had to help someone with their auto accident and speaking with these people out of the Palmdale location was a real joke. Seems to be a fraudulent company with the things I've dealt with them and helping a friend. Although everyone should read what they are signing, this company added exclusions to my friend's policy without telling them they were doing so. The adjusters do not return calls from other insurance companies either. This a legitimately janky company. Recommend Allstate!!

Natalie Z.

1/5

Robert Moreno auto Insurance charges you each month an additional $17 for Billing. They won't let you cancel billing even though you call each month and pay over telephone to save $8. They say you need to pay full year of policy in.order to stop billing. Doesn't this seem to be against the law? You tell them you don't want a bill sent each month and they refuse your request so they can pocket your $17. We are checking with AAAnd if you have an AARP membership you can apply for Hartford and they were reasonable years back. Robert Moreno Auto Insurance is not an honorable company thinking of their policy holders best interest.