SCA Claim Services - Burbank, California

SCA Claim Services is a reputable insurance company located at 3808 Magnolia Blvd, Burbank, CA 91505, with a phone number of 88457621. They offer a variety of services and can be accessed through their website at scaclaims.com. If you require insurance-related assistance, this company has the expertise to help.

The specialties of SCA Claim Services revolve around providing insurance solutions, making them a knowledgeable resource for those seeking coverage. Additionally, they offer a convenient wheelchair-accessible entrance and parking lot for customers with mobility needs.

With 11 reviews on Google My Business, this company has garnered a moderate amount of feedback. The average opinion rating for SCA Claim Services is 1.9/5, which indicates that there is room for improvement in the quality of their services. However, it is essential to consider that individual experiences may vary.

👍 Reviews of SCA Claim Services

Alex G.

1/5

The worst company I have ever dealt with if I could put zero stars I definitely would because they don’t deserve it. got rear ended by a truck on December 24 And still can’t get paid for the damage. This company really has to be reviewed by consumers affairs disgusted by the company. every time I call, they tell me different story and the person that is taking care of my case. She never answers my call. It became mandatory for me to call every day, but they never called me back. I don’t understand how this company is allowed to proceed.

Anna S. M.

1/5

Absolutely horrendous!!! My insurance company chose to partner with SCA as their 3rd party adjuster and nearly 2 months later, we are still battling down to the penny because they keep lowballing estimates and refuse to acknowledge the price of body work that had to be done for our car due to hail damage. They lowballed the work by $9000!!! HOW?! Do not use SCA if you have a choice. I might add, any emails they sent to me (auto generated emails where you should just insert the name) were always addressed as "Dear ," and that's just sloppy. Shows how little they care about the people they work for.

kendra L.

1/5

I called yesterday and spoke to a representative named christen femante and asked to speak to a manager after multiple times of asking, he stated I could not speak to a manager he confirmed that he was refusing to transfer me to a manager and that I would need to call my insurance company. I already stated why I wanted to speak to a manager he continued to ask why , I told him multiple times why I wanted to talk to a manager regarding my estimate. After another numerous attempts of asking he transferred me to a manager named jer orense right away once the manager got on the line, he stated that my case is closed and he cannot assist me and I need to call my insurance company. He didn’t give me the choice to voice anything to him. I was already treated unfairly with the first representative and then also with the manager, so I asked for their identification numbers The manager stated they don’t have those. I asked for their names he gave them I told him I will be filing a complaint with insurance division and I hung up. I filed that complaint today. I was treated very UNFAIRLY and very POOR customer service!
I was never disrespectful on the phone, I’ve worked in customer service before and I understand how customer service reps get treated. I was very kind and to the point as to why I wanted to speak to a manager and to be treated like that it’s very uncalled for.

Garrett G.

1/5

I have a week left to inspect my vehicle (after it was stolen and towed) before the towing company claims my vehicle. SCA Claims failed to take any action on my inspection after 3 days and I'm still waiting. No follow up after my insurance gave them the case. No replies from the representative, texts, or emails about my case other than their empty website that is difficult to make contact with any person. Using their chat support got me empty promises of further contact. I'm disappointed that USAA led me to this company because nothing has happened and my time is wasted.

Joanna S.

1/5

I wish I could give ZERO stars!!
My dad’s truck has been at the body shop for 3 months. The body shop informed us over a month ago that Travelers Insurance is withholding his insurance payout to complete his truck because this company,SCA Claim services, will not cooperate with either Travelers or the body shop.

Robert F.

1/5

My car's been at the shop for months now. Rude and arrogant adjusters.

Travis C.

1/5

This claims adjuster company delays your fixes, doesn’t respond quick enough and under adjusted my issues causing even further delays.

Kaleb K.

1/5

Would leave a zero if I could. Terrible service