Susan Erkfritz - State Farm Insurance Agent - Westlake Village, California

Perry L.

Having trusted my insurance needs in the hands of Susan Erkfritz and her team over 30 years ago, I could not have been more satisfied with the professional service I have received, starting with Susan and each member of her team who I was in contact with through the years, in particular with Shannon. I must also note that for me, being a Psychologist, personal, trusting and honest relations between service providers and their customers are just as important, if not more important, than a good professional relationship – and you certainly have it. KUDOS!

Marcus M.

Susan Erkfritz and her amazing staff - especially Shannon, the Manager (who puts up with my highly detailed and copious questions with Herculean patience ), have advocated for my family and I at the highest possible level for decades. Their prompt, thorough and soul-calming professionalism has eased the stress of various types of insurance requirements and coverages throughout the years and changing times, as well as even the rare claims required as a result of life’s unavoidable events. Thank you, Susan, Shannon and the Team!

Gwen K.

When I first purchased my house in Thousand Oaks in 1991 my then current insurance would not insure the house as I have a small area of open land in the back. That is when I met Susan Erkfritz with State Farm. My house was insured with her until 2021: 30 years of excellent service and the best insurance agent I have ever worked with based on several properties and insurers. Circumstances changed for me and I made the mistake of switching insurance companies from State Farm. I assure you it was not for lack of service or coverage. It was a major mistake on my part and one I seriously regret. If I could give Susan 10 stars I would and highly recommend her as your agent.

Alison F.

I am helping my grandma post this review:

I made an appointment with Susan Erkfrita my State Farm Insurance agent to review my insurance policies, i,e,.homeowners, car, umbrella and earthquake. I so appreciated the time and patience she spent with me to review these policies. She explained in terms I could easily understand as to what I could change to have coverage reflecting today’s costs. Susan is very knowledgeable, patient and not pushy. She gives you different options that allow you to make a decision based on your personal finances. I highly recommend her services.

B C.

Susan & her team have taken great care of our insurance needs for the past 34 years. We have continually received superb service without exception. Susan has never been more than a phone call away. She has always answered every question we have ever had clearly and precisely. Susan is a joy to work with. We are so glad we found her years ago. We highly recommend Susan Erkfritz for any insurance needs you may have. Thank you very much, Susan.

Harmony P.

Highly recommend Susan and her team. We have had our home and auto policies with Susan since 2010 and have always had great service. We always get a prompt response to any email or phone call. Everything is explained in detail. In this current market where insurance companies are dropping clients, we have been very fortunate to have been renewed by SF even though we are in a high fire zone...like much of Southern California. Our premium was increased but not nearly as much as we had anticipated. We are very happy with the service we receive.

Rocky J.

Susan Elkfritz has been my agent for over 20 years and has always been there when I need information, guidance or to manage my policies. She and her team have always excelled up and beyond my expectations as a customer. I highly recommend her services to someone looking for a piece of mind in the insurance realm.

Rob L.

Moved here from Colorado 12 years ago and was referred to Susan and have been with her ever since with absolutely no issues. More importantly whatever changes along the way we’ve made have been preceded with thoroughly understandable explanations and especially now during this insurance upheaval that’s plaguing so many in our area! Good advice and clear communication are needed more than ever.