Susman Insurance Agency - Los Angeles, California

Jerry Del Colliano

I found this firm on the Traveler's website as I was looking for new homeowners insurance as State Farm is dropping EVERYBODY in the zip code that I live in (that's 70% of the homes - wow)

I had business for a pricey homeowners policy, a significant life insurance policy and a third business liability policy for them to bid.

One of the agents, April, was excellent on the phone and was working on the homeowners policy but I called her off today.

Why? Because of the owner's assistant, Lee. Few times in recent memory can I remember of somebody talking down to me as a client more. He did a Hollywood "do you know who my boss is" speech by email that left me feeling embarrassed for him. I asked for the owner (who needs to do the call) to email me. No. I asked for him to just call me whenever he's free and that didn't work either. Lee then lectured me about Karl is the owner of the business and he's dealing with an insurance market that's in crisis (like I don't know that? Why do you think I am calling Lee?) and then just SCHEDULED a meeting when I am hosting guests to play golf.

While Susman insurance has proven nothing in terms of price or product offerings, what they have shown me is that the customer comes SECOND and that was enough for me to pull my RFP and for me to post a 1-star review on Google.

I can only imagine how much money this Lee guy is costing the owner by blowing qualified, interested, motivated leads.

Jerry

Feroz Taj

There is not a better Insurance broker in town. I have had the pleasure of working with Susman for over 20 years for everything from my home, personal property, umbrella, fire and car insurance. Living in the hills it has been very challenging getting my house insured lately and they always find a way to deliver for me. Additonally I have had to go to battle with an insurance company over a large claim and they were always by my side helping.

Karl, Azy, Lee and the whole gang are very responsive, make you feel like you matter and I always feel like they have my best interests in mind. I have sent several clients to them over the years and the feedback is always the same. Thank you.

Armgard Rees

Karen has been beyond helpful with my insurance. I feel extremely lucky to have connected with her.

Shahla Monfared

I was looking for an insurance agency for property, auto, and umbrella policy and contacted many insurance agencies until a Caldwell Banker RE broker and a friend, Nima, referred me to Susman Insurance agency. i can not begin to tell you what a great customer service I received and how happy I was working with Susman Insurance Agency. I had the pleasure of working with a detail oriented, caring, knowledgeable, honest and courteous insurance agent, Denise Proctor, who went above and beyond the line of duty to help me with my insurance needs with the leadership from Azy Susman I think Denise is an asset to the company. I highly recommend the Susman Insurance Agency to all.

David Luckenbill

Do you ever feel like all you ever do is pay thousands of dollars in premium to insurance companies and never file a claim? We felt that way until a month ago.

Karl Susman stepped in and helped us resolve a claim issue and he never gave up, no matter how many roadblocks he encountered. He really fought on our behalf and we couldn't be more grateful. When you really need your insurance company, it's so nice to have the pros in your corner, fighting for you.

We are so pleased with Karl and the entire team at Susman. They truly to care about their clients. You really can't ask for more.

Michael Garcia

I have been a client of Susman Insurance Agency since 2018. Karl and Lee have a tremendous knowledge of the marketplace and strong relationships with the carriers. We put in place my first whole life policy in 2018, and second in 2023. They were able to negotiate a favorable rate on my behalf, and even reprice the initial policy. Their expertise and guidance that translated into significant savings for me. Highly recommend!

Viola York

I cannot express enough gratitude for the exceptional service provided by Azy, my insurance broker. In the midst of a challenging insurance market in California, Azy exceeded all expectations and went above and beyond to ensure my needs were met.

Despite facing numerous hurdles, Azy remained steadfast and dedicated to guiding me through the process with unwavering professionalism. Her commitment to delivering top-notch customer service was evident in every interaction, and she consistently made herself available to address any concerns or questions I had.

Azy's expert advice and proactive approach made what could have been a daunting experience remarkably smooth and stress-free. Her attention to detail and genuine care for her clients set her apart as a true industry professional.

If you're seeking an insurance broker who is not only committed to your needs but also excels in providing exceptional service, look no further than Azy. I wholeheartedly recommend her to anyone in search of a trustworthy and reliable broker.

Anis Taylor

I'm really happy with all the help provided by Susman Insurance Agency! They were terrific from the get go, and Denise was so helpful. If you're looking for insurance I recommend Susman Insurance to help you with all your needs.