TCM Insurance-Motor Vehicle - Phoenix, Arizona

Mindy Deshazo

I took my dad to this DMV today because he just purchased a vehicle it last had emissions in April of 2024 and so the lady at the counter told us that we're not allowed to get the title in our name yet it has to go through emissions I said April 2024 was the last time it had emissions therefore it doesn't need emissions again until April of 2026 so my dad should be able to purchase one year registration and she lied to us and told us that's not how it works and so I literally got on the phone and called every other third party DMV in the valley and they told me that he can absolutely get one year registration and we did absolutely go get one year registration in the title in his name at another DMV the lady literally lied to us I would not recommend this dmv to anybody! Sending us away telling us we can't get registration for one year when the vehicle had emissions in April of 2024 which means we don't need emissions again until April of 2026 we can purchase one year registration and absolutely get the title in our name we just purchased it from a dealer right down the road the employee literally lied to us causing us an inconvenience because I had to get on the phone and call other DMVs to get a second opinion which told me yes you can get one year registration they even looked up the VIN number so we went right down to another DMV a mile down the road and they gave us one year registration the employee should be fired for lying

Kathleen Violette

Very Friendly and nice staff especially #Liz they help with other things that customers can't understand, you can wait and get your paperwork done fast. Highly recommended ?

Melissa Reeves

Liz and Claudia were both super friendly and helpful. Liz went above and beyond to help me resolve an issue with the title. The office is clean, smells nice, and not crowded at all. So much better than the DMV, and they have lots of services to offer.

TS COH

TCM… Amazingly kind, patient, knowledgeable, personalized, and helpful staff! I don't write reviews... but feel compelled to do so for TCM. I’ve been to TCM a few times recently at a couple of their locations… shout out to Lucy with the many conversations and transactions, and Alba at the location on 1219 S 19th Ave, Phoenix; and also, Eileen at 1601 E Bell Rd A5, Phoenix! They have been so nice and helpful! Lucy and the manager, Alba, on Buckeye helped with an incredibly unique transaction and really went out of their way to help me with what was needed and to make it all happen.

Other places I first called to get guidance, before calling TCM, were not willing to talk to me over the phone or give me any help at all, nor did they have good telephone etiquette. The greeting by TCM was entirely different, it wowed me!

Thank you, Lucy, Alba and Eileen, for taking it a step above and beyond with your customer service! It’s hard to find this level of customer service anymore and neither I, nor my family, will EVER go anywhere else except TCM for our DMV services! Great convenience, great service! Keep up the great work! Thank you!!!

Chandler Russell

Liz and Claudia are the best! They can always answer my questions were many other places I’ve been to don’t have the correct information. I always go here for any vehicle documentation I need done and they never seize to amaze me. I’m a life long customer. Thank you!

Jesika E

Claudia and Liz and all staff here are amazing!! Needed to get paper work done on my car I went to another place bc TCM was closed for the weekend, BIG MISTAKE! Bottom line they said they couldn’t do anything for me bc the paper work was “incomplete”. I waited til Monday and went into TCM and boom Claudia and Liz fixed everything I needed and they were done in about 20 mins. So it’s safe to say my paper work wasn’t incomplete! I will never go anywhere else if they’re closed I’ll just wait.

Aylin Sanchez

Best customer service, friendly staff, fast service, experience qualified team that provided excellent insurance and motor vehicle services that renew registration, do titles transfer, notary public services, do permits, handicap placards, mobile homes titles transfer, trailers title transfer , etc. Best place in town for your insurance needs.

A Travis

Liz is amazing. She has been patient and helpful with 2 different out of state trailers we purchased.