Farmers Insurance - Aaron Thach - Pacifica, California

Candy He

The workers at Farmers Insurance especially Catalina is very kind, patient, and thorough.
She is knowledgable about the insurance policy and was able to answer our questions and concerns.
It was great working with her. We made our initial contact via email and she called us to go over the
home insurance quote to make sure we understand it and can ask questions as they come up. I definitely recommend her and her services!

Genny Lim

Aaron Thach and representative Maria are the best insurance agents I’ve ever had. They are responsive, efficient and quick to answer any questions I have and skilled at what they do! I’m very happy with them!

Lilli Ann Papaloukas

Benny Yu, Customer Service Representative at this Farmers Insurance branch office, is the kind of CSR that you WISH all other CSRs would be like! During our hour-long conversation, Benny was very kind, patient, professional, and very informative as I asked him question after question. I was referred to this Farmers office by my State Farm office. And while this Farmers branch is no longer accepting new applicants for the type of coverage I am looking for, they are still providing screening and application services to help find coverage with other insurers. So thank you, Farmers Insurance, for this service! And Benny, THANK YOU for all your great help and for making our whole hour very pleasant!

Carole Hay

We cannot recommend Aaron highly enough. He is FOR his clients and is willing to spend time answering all questions, finding discounts that fit your specific situation, and making you feel that you have an insurance ADVISOR on your side. He explains complexities and if his company does not offer a particular kind of insurance, he helps guide you toward a reliable other source. Aaron is empathetic and truly SERVICE ORIENTED. We feel blessed to have him helping us.
Carole & Lynne in San Francisco.

Wayne Kasom

We have been using Farmer's Aaron Thach office for our homeowners insurance for a few years. Most of the communication I've had with their office has been with Aaron and Catalina. They have both always been quite responsive when we reached out to them, and I especially appreciate Aaron's volunteering options for reducing our premiums when we had to renew. Nice folks too!

Dan Baroni

I spoke to Benny Yu, Aaron Thach's team member about two new home owners policies in Pacifica. I gave Benny all the information he requested via our email communications in order to find a carrier and quotes. After a couple of weeks without any response from this Farmers agency, I spoke to Benny again asking if he was getting quotes. He told me it will take up to three weeks for them to get quotes. Yes, really, three weeks! Well, six weeks later and they simply ghosted me. Never said anything about not being able to find any of their affiliate carriers or Farmers willing to quote or write the policies. No email, no phone call, just left me hanging.

Don't rely on this agency if you need to find a policy, they'll blow you off as your existing policy expires. Aaron, If you can't quote, let us know so we can find policies elsewhere. Zero communication skills.

If you need to use Farmers, find another agency to work with.

Lorraine Wong

Forget the impersonal call centers! Aaron Thach Agency treats you like a real person. They took the time to understand my specific needs and created a customized insurance package that fit my budget perfectly. I always get a prompt response when I have a question, and they make sure I'm aware of any discounts or coverage changes. They've earned my trust and my business!

Emily Hui

I can't express how grateful I am to Aaron for helping me on a tight deadline (2days) to start a business insurance policy! I contacted him on a Friday afternoon and he promptly responded to me and first thing on Monday assisted me with my request. I was so stressed that morning and thankfully he was able to help me get my policy started just in time. Thank you so much!