Willow Street Insurance - Mountain View, California

Niki A

Please read for an unbiased review: I came to Jessica because of all the five star reviews only to be disappointed. I love supporting women owned businesses but sadly I need to write this review for people to be aware of my experience.

I bought a new car early February and went in for a quote. Jessica let me know that they have a great deal with progressive but are only allowed two policies per month and they have already filled it up.

So I came back again on March 1st and was excited to start the process. I completed all the paperwork paid 6 months in advance for the policy and she said she would let me know progressive’s response.

I didn’t hear back from her so followed up multiple times to finally get an answer that progressive needed more documentation. This back and forth went on for over a month without an end in sight. Without my constant follow ups I would not get the answers. It got to a point that I called in to double check my documents were sent only to hear from her colleague that they hadn’t because the file size was too big and it was stuck in her outbox. Until a week ago she sends me an email that she will refund my prepayment because we have to start the entire process again because it’s taken too long… wild.

Cherry on top, I had lost my drivers license only to find out she had had it the whole time we were communicating but didn’t once let me know that she did until I visited in person.

The only time she was on time is when I called and said I’m disputing the charge, in which she created unexpected hurdles that it wasn’t possible immediately at first… then offered a check which I declined and then miraculously her boss was able to refund me instantly.

At the end I realized that the deal she had provided me was not really a deal. I called progressive directly and got a quote for the same if not better coverage at an even lower price than she had provided. And finished the process in 30 minutes.

Pretty awful… and unfortunate. I hope this causes her and her team to care more about people.

Juan x Ceron

I bought my first car two weeks ago, I needed insurance and was having a REALLY difficult time with other agents, I came to willow Street and met Jessica. She is the absolute! She will be honest, quick and kind. I left with a policy that worked for me and it was less than thirty minutes. Thanks a million Jessica!!!

Aurora Zamarripa

Jessica Munoz is absolutely helpful and always welcomes you with a warmth welcoming. She is truly the best and always goes above and beyond to provide you with the best service. She really cares about her customers and always has a big smile on her face with a positive attitude at all times =)

Elvis Atayde

Have been coming here and dealing with Jessica for insurance and registration services for 7+ years! Her team is great highly recommend for quick and easy services!

Marlen Cigarrero

Had a wonderful first experience here at Willow Street insurance agency. There was virtually no wait involved, and Jessica was very helpful throughout the whole process. I have never gone aread and registered a car to my name so I was a bit nervous about what the whole process entailed. Jessica was super helpful and walked me through it, she made the process quick and simple. I will definitely be coming back and will be referring people to this establishment! 🙂 very satisfied !

Sebastián Mafla

Excellent service! Great knowledge of all DMV and insurance transactions. Quick and reliable services. Why go and wait long lines at the DMV, be serviced by a Flash Slothmore type of employee (reference to Zootopia movie) when you can simply head over to Willow Street Insurance! All staff are friendly and willing to assist. However, we always ask to be helped by Jessica Muñoz who is one of the nicest insurance agents/Broker that we have encountered. She always greets us with a welcoming smile and is willing to answer any questions we may have. She was even there to help when we were out-of-town and involved in a minor car accident. She knew exactly what to do and successfully guided us through the whole situation. Extremely thankful for her services!

devin jackson

Jessica was a big help getting my car registered. I was having issues with the Dmv registering my car because of some tickets that I never received. Jessica was able to look my account up and register the car in 15 minutes without any extra fees.

Emanuel Jimenez

We use Jessica for all of our vehicle registration business needs. There is no one better.