Michelle A.
2/5
I have been going to Debbie at Kleitz's since I first started filing taxes as a teen about 12 years ago. My mom uses them too. For the most part, I never had an issue until the last 3 years. Debbie put the wrong address on my husband's (then boyfriend) taxes 3 years ago which held his taxes up until June after filing around Feb.
Then 2 years ago against my husband's advice we went back to Debbie as I figured I'd been dealing with them for years & never had a problem. That was the first time we could file joint as we are now married. I initially asked for a comparison: joint vs separate as I was unsure of my husband's financial situation & was advised to file join. So, we did only to have the IRS try to take both of our taxes due to student loans. When I asked Debbie about it again, she said I was supposed to file an injured spouse form with my taxes. HOW WOULD I HAVE KNOWN THAT if it wasn't told to me when I initially asked. After filing the form, I didn't get my part of our taxes last year until about April/May.
Finally, this year when we filed, all seemed okay. I recently needed a copy of my 2019 forms so that we could see what steps we need to take to buy a home but I couldn't get my forms online as the site wasn't working. I reached out to Debbie who then told me that I hadn't gotten paid my taxes in the last few years. I corrected her & advised I had & was just waiting for them for this year. After a few exchanges via email, she later told me that she was never paid for 2018 due to the injured spouse filing & the money being sent directly to me and asked if I wanted to pay via cc or debit. I explained that I didn't understand how she wasn't paid for 2018 when she's always gotten her cut before my money was released to me. I also didn't understand why this wasn't mentioned when I filed this year for 2019. She then explained (unbeknownst to us) that she put on our taxes to pay the fees for both years so that she would get paid once our money was released. We still have yet to get our taxes back due to everything closing for COVID and I explained that while I would be more than willing to make sure she got her money, I didn't understand why I was being asked to pay before she gave me a copy of my forms when she just said she put on our taxes to have both years fees taken out. It's like I would be paying her an extra time! She then became very rude, speaking over me & going back & forward. She asked what I needed the forms for & I told her (though I didn't have to) & she rudely stated "you're trying to buy a house but can't pay me my money!" I explained that we weren't actually purchasing a home yet, as we are just inquiring about the steps needed to get one & are also looking into a downpayment assistance program. She then kept saying "well I have bills to pay too & it's like you don't care that I haven't been paid in the last two years." I explained that I already said I would ensure she got her money but I haven't gotten my taxes back yet, had just spent almost $3K to get a few things off my credit report & that the fact that she wasn't paid for 2018 had just been brought to my attention & never once mentioned when I filed my taxes WITH HER for 2019. I've never had to pay her directly so again....HOW WOULD I HAVE KNOWN she didn't get her money!? I just didn't have the money at that moment. Tired of going back & forward, I told her that I didn't appreciate the way she was treating me, being rude, talking over me & holding my papers hostage until I paid her as if it was my fault so I wouldn't be coming back to her again. She then told me "I don't care if you never come back to me again b/c I feel like you're a stickler!" I never once called her a name or was disrespectful! She then said a few more things & hung up on me! - a loyal customer who's been coming to her for more than a decade even when my husband didn't want to use her anymore! NEVER AGAIN! Debbie's great until you have an issue! I've seen other review's saying the same but never believed it until now! My advice - FIND SOMEONE ELSE! I will be!
