Farmers Insurance - Jerry Farcone - Rancho Santa Margarita, California

Shelly B.

NEVER and I mean NEVER rely on Jerry Farcones staff to make sure your California Fair Plan (fire ins) is actually paid each year on time!!! We signed up for it to be taken out of our equity account and he dropped the ball!! We were on vacation and was NOT informed that our insurance lapsed (NO email or mail notice) for 3 months we had NO fire insurance THANKS TO JERRY AND HIS CREW!! So our insurance company tacked on their own insurance (which cost an arm/leg) then we had to sign back up for California Fair Plan again which made it go up $400 plus per year PLUS the insurance our mortgage company tacked on!!!
Jerry should have taken the hit NOT ME!!! I didn’t even get as much as an apology from him!!
HE COULD CARE LESS AND OFFERS NO ANSWERS TO HOW THIS HAPPENED!!!

STAY FAR FAR AWAY FROM THIS GUY AND FARMERS INSURANCE!!!!
Needless to say we went with MERCURY and our
truck insurance was cut in 1/2 with more coverage!! Basically same with our homeowners insurance.
BUT THANKS TO JERRY & HIS TEAM LAPSING OUR FIRE INSURANCE (CAL CARE) with way up😡😡😡😡😡

VB

Horrible Service!! If you have A LOT of time on your hands to play phone tag or to sit around waiting on Jerry/Grace to call you back then this is the guy for you! I can not express enough just how horrible Jerry and his employees are to deal with! Save yourself the trouble and go with a different broker!
Jerry and his firm are the utmost worst company I have ever ever ever dealt with! HORRIBLE CUSTOMER SERVICE

Josh D.

Jerry Farcone has been our insurance agent for nearly 20 years. Jerry and his staff are always available and eager to assist me with any insurance related questions I have or with any insurance related changes that I need made.

Jerry offers advice/suggestions in a very non pushy way. I have always felt that Jerry and his staff always have my best interest in mind.

I would have no problem recommending Jerry Farcone to anyone looking for insurance services.

Frank F.

I don't know how many years I have been a customer of Jerrys, probably over 30 years. I don't deal directly with him very often because his staff always seem to be able to answer any of my questions and they are very professional. I recently double payed my homeowners insurance. I discovered this when I got an email telling me they had sent a refund. I was out of state at the time and the check made it to my house before I did. I highly recommend the Farcone Insurance Agency for any and all of your insurance needs.

Tom W.

When our out-of-state condominium flooded the kitchen floor, living room carpet and damaged some cabinetry, my manager called me right away and started a clean-up service working on it.. I called my Farmer’s agent, through Jerry, to report the incident and was helped in initiating a claim. I was 400 miles away and felt totally frustrated about the event, such a one that had never before happened. Fortunately the tenants worked with me and the cleaning was well underway when I got a call from a Farmers adjuster. He introduced himself politely and described accurately what had gone on, having spoken with Jerry whom I had informed first. He explained the process he would have to go through (viewing the damage, etc) and asked if I could set up a meeting for him with my manager to get access to the condo. He was totally looking out for my welfare, as was everyone. A few days later, before I even had a chance to me make the 400 mile trip to CA to see the place, the adjuster called me to say that his work was done, he had made cost of repair estimates, and asked if the amount seemed fair. Based on my prior research with the 3 contractors who would do the repair work, I told him that the offer was more than fair. He just needed to know if I wanted a paper check sent or an electronic transfer of funds. I opted for the latter which was made in about 3 days. I can’t thank Jerry, my manager, the adjuster enough for the smooth and fast work they put into my claim to Farmers. All turned out well and I have Farmers and others to thank, but mostly Farmers. If you are a landlord, be sure to get landlord insurance, and get it from Farmers, is my advice.

R D.

Thanks Jerry for the First Class Service. You have treated our family as your most important client, as I'm sure you do all your clients. You are very easy to work with, knowledgeable, timely and very friendly. With your high standards of personal service, we expect to be a part of your insurance family for many years to come.

Robert P.

Jerry Farcone Farmer's Insurance have been fantastic since day 1. Great quick response and all the agents give you a personal attention. We never had an issue with claims. Very satisfied customer

Wetzel H.

Jerry has been handling all my life insurance policies from day 1 & haven't regretted it once. If you're looking for an honest & hard working agent in your best interest. Look no further than Jerry Farcone, you won't regret it!