AAA Mission Viejo Insurance and Member Services - Mission Viejo, California

Address: 27805 Santa Margarita Pkwy, Mission Viejo, CA 92691, United States.
Phone: 9495839433.
Website: ace.aaa.com
Specialties: Insurance agency, Auto insurance agency, Cruise agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, Notary public, Passport photo processor, Travel agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 200 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of AAA Mission Viejo Insurance and Member Services

AAA Mission Viejo Insurance and Member Services 27805 Santa Margarita Pkwy, Mission Viejo, CA 92691, United States

☎️9495839433

⏰ Open Hours of AAA Mission Viejo Insurance and Member Services

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–1 pm
Sunday: Closed

AAA Mission Viejo Insurance and Member Services

AAA Mission Viejo stands as a prominent member service center located in the heart of Mission Viejo, California. This comprehensive facility serves as a vital hub for members seeking a wide array of services provided by the American Automobile Association. The physical location operates as a full-service center, offering not only the expected automotive assistance but also diverse financial and travel services, making it a one-stop solution for many local residents and travelers.

Location and Accessibility

Strategically situated at 27805 Santa Margarita Pkwy in Mission Viejo, the AAA Mission Viejo center is easily accessible from major highways, catering to the needs of a significant population base. Designed with inclusivity in mind, the facility features a wheelchair-accessible car park and wheelchair-accessible entrances, ensuring that members with mobility challenges can navigate the premises without difficulty. This commitment to accessibility reflects AAA's dedication to serving all members effectively.

Range of Services Offered

The primary function of AAA Mission Viejo is to provide member services, prominently featuring insurance solutions. The center excels as a multi-specialty agency, offering comprehensive services under one roof:

Insurance Services
- Auto Insurance: Providing competitive auto insurance policies tailored to various vehicles and driving profiles.
- Home Insurance: Offering protection for residents' homes against various perils, ensuring financial security.
- Life Insurance: Providing life insurance products to secure the futures of families and dependents.
- Motorcycle Insurance: Catering specifically to motorcycle owners with specialized coverage options.
Additional Member Perks
- Cruise Agency Services: Assisting members planning or booking cruise vacations, potentially offering exclusive deals.
- Travel Agency: Providing travel planning and booking services for various destinations.
- Notary Public: Offering convenient notary services for members needing document certification.
- Passport Photo Processing: A valuable service for members requiring compliant passport photos.

Information and Recommendations

For individuals seeking reliable insurance coverage or exploring other AAA services, the Mission Viejo center presents a convenient option. Prospective clients are encouraged to visit the center in person or contact them via phone at (949) 583-9433 for an initial consultation. During these interactions, members can receive personalized advice on selecting the appropriate insurance plan based on their specific needs. The center's website, ace.aaa.com, provides further online resources, though booking appointments or detailed policy information might necessitate direct contact.

Word-of-mouth and online reviews consistently highlight the efficiency and friendliness of the staff at AAA Mission Viejo. Many members appreciate the comprehensive range of services, particularly the ability to handle complex tasks like DMV assistance, as one review mentioned. This positive feedback underscores the center's effectiveness in delivering member services and its role as a trusted community resource. For anyone in the Mission Viejo area needing insurance services, travel planning, or member benefits, AAA Mission Viejo represents a reliable and accessible point of contact.

Key Services Provided at AAA Mission Viejo
Service Category	Specific Services
Insurance	Auto, Home, Life, Motorcycle Insurance
Travel	Cruise Bookings, Travel Planning
Member Services	Notary Public, Passport Photo Processing, DMV Assistance

Considering the facility's accessibility features and the high average rating (4.4/5) from 200 Google reviews, AAA Mission Viejo presents itself as a well-regarded establishment within the community. Its reputation for professionalism and the breadth of its services make it a noteworthy choice for anyone seeking assistance from a AAA member center.

Contact Information

Practical details for contacting AAA Mission Viejo are readily available. Members can reach the center directly by phone at (949) 583-9433. Alternatively, for broader information or to explore AAA's various locations, the official AAA ACE website (ace.aaa.com) offers online resources and location details.

👍 Reviews of AAA Mission Viejo Insurance and Member Services

AAA Mission Viejo Insurance and Member Services - Mission Viejo, California

Christopher J.

5/5

Assistance with DMV services is a nice added perk to membership! I needed help with a title transfer that hadn't received any attention from the DMV's online system and didn't want to wait 1-2 hours for in-person service at the local branch office. AAA was able to get everything processed quickly and without any added fees within 30 min. Bonus that the staff was both friendly and informative. Would definitely use again to avoid the DMV whenever possible.

David A.

5/5

Forget the DMV, and other AAA offices for that matter. My experience here was phenomenal. I called, got information before coming in that saved me time. Super helpful people, and nice too! I'm not uptight and cranky, so maybe its just me. LOL

Kurt E.

1/5

The insurance side is the worst. Mistakes almost every time I go in. Check their work, I bet you’ll find errors. Went in to double check they got my mileage corrected which They wrote incorrectly and they said no problem. Then ofc bill says mileage not verified. Don’t get insurance from this location! Now I’m back to see a manager, ofc which last time he was out to lunch. This place sucks.

Chuck P.

1/5

I called, sat on hold, navigated through their auto system to finally get to someone who was very rude. I’ve been a member a long time and this office lacks management. Try a different office for better help.

James T.

1/5

I'm embarrassed AAA got me to pay the membership fee for the lack of service provided.. I spoke with an employee on Monday who gave me a completely different answer than the employee did today on a title transfer. It is additionally embarrassing that the "15 minute" wait period for the appointment took 42 minutes to get no results.

Gina M.

5/5

First time user of their DMV service to register my out of state car and do a title transfer. I am a new member and my situation was a bit tricky. the DMV was a nightmare and I could not get anyone to help me with my questions on the form. Someone told me that AAA did car registrations, etc. So I left the DMV, called AAA, and got the nicest lady on the phone who truely knew her stuff. She was so patient with me and empathized with me. AWESOME service. She helped locate a AAA office near me and told me what to bring and what to expect. So today I went to this AAA location and was greated by such a friendly woman who matched me with Natalie. And she was such a smart cookie and as friendly & paitent as could be. She walked me through how to complete the application, line by line, and we got it completed in 2 minutes. She then went and inspected my car and completed her end of things in about 10 minutes. I paid for my registration, got my new license plates and stickers. the whole process was like 20 minutes tops! And she even gave me a tip, that I know if I had been at the DMV I would have not been given this tip, which was to update my Toll Account with my new license number.

Its the little things customers like me appreciate and good, competent and patient customer service is one of those things missing these days. I do not mind paying extra for good service like this, but, I have to say, I was not expecting this from AAA. I got AAA for the road side assistance only, but I will stay for the great customer service. Thank you all for doing such a great job!

Now, I am going to look at what else they offer.

frank J.

1/5

Very bad experience for 2 years. Doesn’t respond to the call. Over priced, thy keen you to last minute to renew the policy that’s what thy did to me two days before my policy end.never recommend this place. If you got eccident you on your one with big company no one it’s help it happen with me

Ron S.

1/5

I very rarely write reviews that are negative--but in this case its appropriate.
Arrived to get a simple vehicle registration sticker. Front person (#1) swiped card and told be to have a sit. After about 30 minutes I notice people that arrived after me were taken care. I approached person #1 again and she said she had no record of me in the system, so she swiped my card again. So it appeared that I was at the bottom of the list and waited another 20 minutes. Nothing. Then I noticed that one of the employees #2 who was doing the registrations, slip out the front door with eyes glued to her I phone, and not giving any eye contact to the folks waiting in line. She could care less. A little later I notice #1 doing the exact same thing--eyes on the phone and out the front door. These folks do as little as possible for customer service, however they must be very important since they are in contact with someone. I have a name for such folks, you can guess. Oh by the way I just left, I could still waiting there.