AAA Laguna Hills Insurance and Member Services - Laguna Hills, California

AAA Laguna Hills Insurance and Member Services: A Comprehensive Overview

AAA Laguna Hills Insurance and Member Services stands as a dedicated resource for a diverse range of insurance and travel needs. Located at 25181 Paseo De Alicia Ste 105, Laguna Hills, CA 92653, this agency provides comprehensive services under the AAA umbrella, catering to both individual and family requirements. The phone number for direct contact is 9499511400, and visitors can explore their offerings and services further on their website: ace.aaa.com. This establishment operates as an insurance agency, specializing in various types of coverage, alongside related travel and document services, creating a one-stop shop for many customer needs.

Specialized Services Offered

AAA Laguna Hills Insurance and Member Services distinguishes itself through a broad spectrum of services, demonstrating a commitment to fulfilling a wide array of customer requirements. Their core competencies include:

• Insurance Agency: They provide a full suite of insurance solutions, including auto, home, life, and motorcycle coverage.
• Auto Insurance Agency: Focusing on auto insurance, they offer competitive rates and tailored coverage options.
• Cruise Agency: Customers seeking travel arrangements can benefit from their cruise agency services, facilitating vacation planning.
• Home Insurance Agency: Protecting homes and belongings is a priority, with comprehensive home insurance options available.
• Life Insurance Agency: They assist individuals in securing life insurance policies to safeguard their loved ones.
• Motorcycle Insurance Agency: Specialized motorcycle insurance coverage caters to the unique needs of riders.
• Notary Public: Providing official notarization services for documents.
• Passport Photo Processor: Offering convenient passport photo services, simplifying the application process.
• Travel Agency: Assisting with broader travel arrangements beyond cruises, including flights, accommodations, and tours.

Furthermore, the agency recognizes the importance of accessibility and convenience. Wheelchair-accessible car park and wheelchair-accessible entrance facilities are available, ensuring that individuals with mobility challenges can easily access the services provided. This dedication to inclusivity is a strong point of their operational philosophy.

Customer Feedback and Reputation

AAA Laguna Hills Insurance and Member Services has garnered a positive reputation within the community, reflected in its impressive online reviews. Currently, the company boasts 526 reviews on Google My Business, demonstrating a significant level of customer engagement. The average opinion is 4.6/5, highlighting a consistently high level of satisfaction among its clientele. Customers frequently commend the friendly and helpful staff, noting a seamless and efficient service experience. Many reviewers appreciate the convenience of the location and the speed of service, with one customer reporting completing their insurance change in under 15 minutes, emphasizing a streamlined process. The elevator is also frequently mentioned as a valuable amenity, contributing to the overall accessibility and user-friendliness of the facility.

Location and Contact Information

The agency’s location at 25181 Paseo De Alicia Ste 105, Laguna Hills, CA 92653 provides easy access for residents in the surrounding area. The phone number, 9499511400, offers a direct line for inquiries and service requests. The website, ace.aaa.com, serves as a valuable resource for exploring services, obtaining quotes, and navigating the company’s offerings. It’s clear that AAA Laguna Hills Insurance and Member Services prioritizes accessibility and ease of communication for its customers.

Key Characteristics and Benefits

AAA Laguna Hills Insurance and Member Services offers a combination of professional expertise, a diverse range of services, and a commitment to customer satisfaction. The agency’s affiliation with AAA provides a foundation of trust and reliability. The blend of insurance, travel, and document services creates a convenient option for individuals seeking comprehensive solutions. The positive customer feedback, coupled with accessibility features, reinforces the agency’s dedication to providing a superior customer experience. The efficient service, as highlighted by numerous reviews, suggests a well-organized and responsive operation. Ultimately, AAA Laguna Hills Insurance and Member Services is a valuable resource for individuals and families seeking dependable insurance and travel services.

👍 Reviews of AAA Laguna Hills Insurance and Member Services

Beverly S.

5/5

I went in to make a change on my insurance payment method
Everyone was friendly and helpful. The elevator was convenient. I got in and out in under 15 minutes. It was fantastic.

Sean E.

1/5

Staff (in this particular location) are extremely rude and condescending, specially an impolite, ill-mannered, randy woman who grabbed and cut my old placard and threw it in trash while I was begging and entreating for not to do and return it to me to complete an artwork that I am doing from all my old placards during all these years 😩 She didn’t listen to me and did not return my cut placard. A big shame for AAA 👎👎👎 considering to cancel my membership after 38 years.

Paul T.

2/5

Offer no assistant in helping plan and organize , my trip
Basically i arrived by cruise on monday to vancover and leave friday from seatle on Alaska
Cruise. So i came in hoping they could help coordinate and plan a trip for those gap days they could not , they could not help finding transportation , rental cars nothing

Pierre A.

1/5

I use to have a good experience but not yesterday. The place is different and the person who was helping me was condensending. I won't go there again.

Mg 0.

5/5

Efficient, reliable, friendly service and respectable enterprise. Best car insurance that I’ve found.

Ania S.

5/5

I recently had the pleasure of experiencing exceptional service that truly went above and beyond my expectations. From start to finish, every interaction with Noelle N, the Branch Coordinator, was professional, courteous, and incredibly helpful.

The first thing that struck me was the level of communication I received. She kept me informed every step of the way, ensuring that I was aware of any updates or changes to my service. This level of transparency made me feel valued as a customer and gave me complete peace of mind throughout the process.

What really set this service apart, however, was my unique situation being overseas. Noelle helped me renew my International Driver’s license and processed it quickly. She really took the time to listen to my needs and concerns, and tailored their service to fit those specific requirements. They went above and beyond to ensure that I was completely satisfied with the final outcome, and even provided additional support beyond what was expected. Thank you Noelle N!

Overall, I cannot recommend this service highly enough. The exceptional level of service, attention to detail, and dedication to customer satisfaction make this Laguna Hills AAA Branch team stand out as one of the best I have ever dealt with. I will certainly be using their services again in the future and would encourage anyone looking for exceptional service to do the same.

Julie B.

5/5

Hoorah for Laguna Hills and *Becky in DMV* services! We have availed ourselves 3 times just this past year of the very valued DMV Services. Each time we were happily greeted by the uber-knowledgeable Becky who processed our requests quickly, pleasantly and perfectly. The Auto Club remains one of the best values today for all that they offer for such a nominal fee. Batteries: Yes! Roadside Service Peace of Mind: Yes! Adding DMV Services with Becky is the Bonus Round. A Big Thanks from Julie and Neil from Laguna Woods.

Kristin W.

5/5

Both my sons came to this location and I requested the same teachers. One was Penny who was so knowledgeable and patient, and the other was Daniel because I needed a particular day and time, and my son really liked his demeanor as well. Its really good training and if you have AAA membership, it's a good deal. You can sign up for extra classes too, like night driving, though my sons both just did the basic required course